Amber Pennant
Houston,TX
Summary
Detail-oriented Claims Specialist with experience reviewing, analyzing, and processing insurance claims in compliance with policy guidelines and regulatory requirements. Proven ability to manage high-volume workloads, communicate complex decisions clearly to claimants, and collaborate with cross-functional teams. Strong organizational, documentation, and customer service skills with experience mentoring new team members.
Overview
3
3
years of professional experience
Work History
Claims Associate
Endurance Warranty Services LLC
03.2023 - Current
- Conduct comprehensive reviews of insurance claims to determine approval or denial in accordance with policy coverage and regulatory standards
- Maintain accurate, detailed claim documentation and notes to support compliance and audit requirements
- Collaborate with underwriters, investigators, and internal teams to resolve complex or escalated claims
- Clearly explain claim decisions, coverage details, and next steps to claimants in a professional and empathetic manner
- Handle a high volume of inbound and outbound calls while delivering consistent, high-quality customer service
- Assist with training and mentoring new Claims Specialists through shadowing and hands-on guidance
Education
High School Diploma - Diploma
Forest Hill Community High
West Palm Beach, FL05.2016
Skills
- Claims Review & Analysis
- Policy Interpretation
- Regulatory Compliance
- Documentation & Auditing
- Customer Service & Communication
- High-Volume Call Handling
- Training & Mentoring
- Team Collaboration
- Organizational Skills
Timeline
Claims Associate
Endurance Warranty Services LLC
03.2023 - Current
High School Diploma - Diploma
Forest Hill Community High