Hi, I’m
Amber Perez
Long Beach,CA
The best way out is always through.
Robert Frost
Summary
Dependable expert with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives.
Overview
7
years of professional experience
Work History
Maxim Health Services- LADPH
Health Program Analyst
12.2020 - Current
Job overview
- Created and optimized records management strategies to coordinate and protect information.
- Validated results and performed quality assurance to assess accuracy of data.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recorded and edited videos to facilitate remote learning.
- Onboarded new employees with training and new hire documentation.
- Supervised 100+ call center agents in providing excellent customer service to callers requiring assistance for Covid-19, MPOX, and flu related inquiries and resource issues.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Target
Sales Floor Team Member
10.2019 - 12.2020
Job overview
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Supported promotional plans by updating signage with price changes that helped increase sales by 10%
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers
Cal State Long Beach
Breathe Advocate- Internship
11.2020 - 03.2020
Job overview
- Internship during senior year of college that was under direct supervision of president of CSULB
- Analyzed and interpret statistical data to identify trends and relationships.
- Led weekly volunteer team to clean up CSULB campus and create safe environment for students, faculty, and/or visitors.Developed and distributed health education materials to increase awareness and understanding of the use of tobacco products to prevent pulmonary diseases
Chipotle Mexican Grill
Crew Member Trainer
04.2016 - 09.2019
Job overview
- Executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Set positive example for team members by providing high-quality, efficient service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Utilized proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
- Properly maintained and operated cash register and POS system to swiftly process payments.
Amistad Medical Clinic
Clinical Receptionist
05.2017 - 09.2017
Job overview
- Answered patient phone calls providing them with any information needed or answering their questions
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed multi-line phone system of about 50+ calls a day
- Answered phone calls and messages for 2-3 physicians in an internal medical facility, scheduling appointments, and handling patient inquiries.
Education
California State University, Beach (CSULB)
Bachelor of Science from Public Health
05.2020
University Overview
- Completed professional development in Public Health, specializing in Community Health Education.
- Member of CSULB Breathe
- Dean's List, Fall 2019 & Spring 2020
Skills
- Administrative Management
- Customer Needs Assessments
- Community Outreach
- Problem-Solving Skills
- Training and Development
- Team Leadership
- Data Analysis
- Bilingual
- Public Speaking
- Program Evaluation
Accomplishments
- Collaborated in the development of a 2-time Award-Winning Public Health Call Center.
- Certificate of LADPH Innovator
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Program Analyst
Maxim Health Services- LADPH
12.2020 - Current
Breathe Advocate- Internship
Cal State Long Beach
11.2020 - 03.2020
Sales Floor Team Member
Target
10.2019 - 12.2020
Clinical Receptionist
Amistad Medical Clinic
05.2017 - 09.2017
Crew Member Trainer
Chipotle Mexican Grill
04.2016 - 09.2019
California State University, Beach (CSULB)
Bachelor of Science from Public Health
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