Amber Pichardo
West New York,NJ
Summary
Dynamic professional with a strong background in customer service and behavior intervention at Circle Care. Proven ability to enhance guest experiences and ensure satisfaction through effective communication and leadership. Detail-oriented with expertise in data documentation and report writing, consistently delivering high-quality support in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavior Technician
Circle Care
Highland Park, NJ
05.2025 - Current
- Implemented behavior intervention plans for individuals with developmental disabilities.
- Assisted in data collection for behavior analysis and treatment progress.
- Collaborated with therapists to ensure consistent behavioral support strategies.
- Maintained accurate documentation of client behaviors and interventions used.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
Guest Experience Host
Legoland Discovery Center
East Rutherford, NJ
04.2024 - 12.2025
- Welcomed guests and provided information about services and amenities.
- Assisted guests with check-in and check-out procedures efficiently.
- Handled guest inquiries and resolved issues promptly and professionally.
- Assisted with special events as needed including setting up tables, chairs, decorations.
- Ensured all areas of the facility were clean and tidy at all times.
Medical Scribe
Scribe America
Fort Lauderdale, FL
12.2024 - 04.2025
- Documented patient encounters during medical consultations for accurate record-keeping.
- Assisted healthcare providers by transcribing notes and inputting data into electronic systems.
- Collaborated with medical staff to ensure clear communication of patient information.
- Reviewed charts for completeness and accuracy before finalizing documentation.
Shiftlead
Ben and Jerry’s
West New York, NJ
08.2021 - 06.2023
- Ensured Customer satisfaction
- Delighted tasks for the day to my employees
- Assisted in training of Coworkers
- Handled Cash deposits during opening and closing shifts
- Set up for corporate and personal catering events
Education
Associate of Science - Associates in Nursing
Hudson County Community College
Union City, NJ05-2025
Diploma -
Memorial High School
West New York, NJ06.2023
Skills
- Customer service
- Communication skills
- Leadership
- Multitasking and organization
- Teamwork
- Medical terminology
- Data documentation
- Report writing
- Detail-oriented
Certification
- I have completed a training course focused on providing immediate life-saving care to adults, children, and infants during emergencies
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Behavior Technician
Circle Care
05.2025 - Current
Medical Scribe
Scribe America
12.2024 - 04.2025
Guest Experience Host
Legoland Discovery Center
04.2024 - 12.2025
Shiftlead
Ben and Jerry’s
08.2021 - 06.2023
Associate of Science - Associates in Nursing
Hudson County Community College
Diploma -
Memorial High School
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