Amber Pierce
Jacksonville,USA
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Over 10 years of experience in customer service and satisfaction. Seeking to leverage expertise in team leadership, communication, and organizational skills in a challenging environment.
Overview
11
11
years of professional experience
Work History
Team Leader - Key Carrier
Target
07.2018 - Current
- Consistently provided exceptional customer support, ensuring prompt resolution of issues
- Developed strong professional relationships with customers, managers, and colleagues to foster a cooperative and thriving workplace
- Encouraged and upheld a culture that values diversity and fosters mutual respect
- Spearheaded daily operations by leading a diverse team of hourly associates, successfully managing tasks including scheduling, training, and performance management
- Elevated team members' skills and performance through coaching and development
- Implemented strategies to retain talent, including recognition programs and performance incentives
- Responsible for opening and closing procedures, ensuring the security and safety of the store
- Demonstrated strong leadership skills resulting in consistent team performance and achievement
- Conducted interviews and participated in the hiring process to select top talent for the team
Stay at Home Mom
03.2016 - 07.2018
- Managed household budget, purchasing groceries, clothing, and other necessities within set financial constraints
- Demonstrated strong organizational skills by planning and executing daily schedules for children, ensuring timely completion of tasks and appointments
- Fostered a supportive and nurturing environment for children, providing emotional and educational support
- Utilized effective communication skills to collaborate with family members, teachers, and doctors to ensure children's well-being and development.
Bartender
08.2013 - 03.2016
- Managed bar operations, including inventory management, ordering supplies, and creating menus
- Provided friendly and efficient customer service in a fast-paced environment
- Developed strong multitasking skills and the ability to work under pressure
- Supervised and trained staff on company policies and procedures
- Ensured smooth operations during shifts, including managing inventory and cash handling
- Maintained high standards of cleanliness and food safety
- Managed inventory levels and placed orders to maintain optimal levels of supplies
- Developed and implemented training programs to improve efficiency and customer satisfaction.
Education
General -
Mandarin High School
Skills
- Leadership
- Management
- Customer service
- Team leadership
- Communication
- Organizational skills
- Verbal communication
- Written communication
- Microsoft Office Suite
- Adaptability
- Detail-oriented
Timeline
Team Leader - Key Carrier
Target
07.2018 - Current
Stay at Home Mom
03.2016 - 07.2018
Bartender
08.2013 - 03.2016
General -
Mandarin High School