Amber D. Pierson
Sunbury,OH
Summary
Dynamic Store Training Manager with a proven track record at The Good Feet Store, excelling in staff coaching and operational oversight. Achieved consistent sales growth post-promotion, demonstrating expertise in Salesforce management and team building. Recognized for developing impactful training programs that enhance customer retention and drive performance metrics.
Overview
24
24
years of professional experience
Work History
Store Training Manager
The Good Feet Store
12.2023 - 04.2025
- Recruiting, Coaching and Developing Staff. Customer Retention and Salesforce Management. Oversee all Store Operations including Point of Sale, Inventory, Returns, Scheduling and Performance Reviews. Training Program Development. Networking Events and Community Partnerships.
- Promoted from Arch Support Specialist to Store Manager in 9 months.
- Hit sales budget consecutive months after promotion.
Mobile Expert
T-Mobile
07.2021 - 12.2023
- Creating Personalized Plans and Features. Participating and Creating Community and Chamber Events to Grow the T-Mobile Brand and Increase Sales Metrics.
- Selected for the LEAD Program out of 1500 employees and successfully graduated
- T-Mobile Dreamtm Social Media Content Creator and Ambassador.
- Ranked #2 in the company for sales.
Administrative Services Manager
State of West Virginia
04.2019 - 07.2021
- Developed and implemented policies to improve administrative efficiency and effectiveness.
- Promoted to the State Auditor's Office.
- Oversaw budget preparation and resource allocation for multiple projects.
- Conducted regular audits of administrative service activities; identified areas needing improvement or corrective action.
- Reviewed documents for compliance with state regulations and organizational standards.
Customer Service Representative
Casci
06.2018 - 04.2019
- Managed customer inquiries through phone and email communications.
- Resolved customer complaints by identifying issues and providing solutions.
- Documented customer interactions in the company's CRM system accurately.
- Provided product information and recommendations to enhance customer satisfaction.
- Engaged with customers to build rapport and ensure a positive experience.
Regional Marketing Associate/Account Director
Agent Pipeline
05.2017 - 06.2018
- Fielded an Average of 100 Calls per Day.
- Promoted to Account Director within the first year.
- Developed regional marketing strategies to enhance brand visibility and engagement.
- Reported regularly on project performance metrics such as ROI and KPIs for each campaign.
- Developed regional marketing strategies and plans to increase brand awareness in target markets.
Retail Sales Manager
AT&T Mobility
07.2001 - 05.2017
- Consecutive Circle of Excellence Winner for sales metrics.
- Promoted from Sales Rep to Store Manager.
- Trained and mentored staff on sales techniques and product knowledge.
- Managed daily operations of retail store to enhance customer experience.
- Oversaw inventory management to ensure product availability and organization.
- Created weekly and monthly reports on store performance and sales objectives.
Education
Musical Performance of the Fine Arts
West Virginia State College
Institute, West Virginia01.1999
High School Diploma -
Herbert Hoover High School
Elkview, West Virginia01.1996
Skills
- New hire on-boarding
- Performance reviews
- Salesforce management
- Staff coaching
- Operational oversight
- Customer retention
- Event coordination
- Performance metrics analysis
- Inventory management
- Team building
- Training facilitation
Timeline
Store Training Manager
The Good Feet Store
12.2023 - 04.2025
Mobile Expert
T-Mobile
07.2021 - 12.2023
Administrative Services Manager
State of West Virginia
04.2019 - 07.2021
Customer Service Representative
Casci
06.2018 - 04.2019
Regional Marketing Associate/Account Director
Agent Pipeline
05.2017 - 06.2018
Retail Sales Manager
AT&T Mobility
07.2001 - 05.2017
Musical Performance of the Fine Arts
West Virginia State College
High School Diploma -
Herbert Hoover High School