AMBER POLAND
2145 DOWD ST., MUSKEGON,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Sales Manager
Sanborn's Jewelers
07.2016 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
Floral Designer
Chalet Floral
06.2004 - 07.2016
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Education
High School Diploma -
Spring Lake High School
Spring Lake, MI06.2001
Skills
- Answering multi line phone system in a timely manner
- Order Management
- Created all employee work schedules
- Answering and Creating customer emails in a timely manner
- Staff Management
- Multitasking capabilities
- Team leadership
- Responsible for 6 store associates assisting them maintaining and achieving monthly individual and store goals
References
Sheila Holland 231.557.6548
Former Co-Worker
Melissa Greer 231.215.8255
Co-Worker/Friend
Toby Schier 231.730.9267
Co-Worker/Business Owner
Joan MacMeekin 231.730.3965
Former Co-Worker
Timeline
Sales Manager
Sanborn's Jewelers
07.2016 - Current
Floral Designer
Chalet Floral
06.2004 - 07.2016
High School Diploma -
Spring Lake High School