Amber Pollen
Milton, FL,USA
Summary
Dynamic Assistant Project Manager and Laboratory Analyst at Pollen Environmental, adept at enhancing client relationships and ensuring quality control. Proven track record in project monitoring and documentation, driving project success under tight deadlines. Skilled in Excel and committed to maintaining confidentiality while delivering exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Project Manager / Laboratory Analyst
Pollen Environmental
Fairbanks, AK
05.2015 - 01.2025
- Partnered with project team members to identify and quickly address problems
- Supported senior managers and department leaders by completing projects and problem resolution under schedule demands
- Delivered a high level of service to clients to both maintain and extend relationships for future business opportunities
- Identified and resolved risks to minimize project disruption
- Documented project progress to fulfill project requirements and establish traceability
- Developed and maintained project documentation for reliable records
- Prepared samples for shipping and disposed waste in the proper containers
- Tracked collected samples by initialing, dating, and noting times of collection
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Maintained documentation on tests performed in lab
- Oversaw items in inventory and submitted order requests before supplies diminished
- Inspected laboratory equipment to maintain good working condition for optimal results
- Maintained safe, tidy, and organized laboratory environment for accurate test results
- Trained new laboratory personnel to apply proper laboratory techniques and best practices
- Prepared reagents, media, and solutions to use for laboratory testing and analysis
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Completed tasks in compliance with company policies and procedures
- Maintained confidentially of sensitive data to protect customer and business information
- E-mailed client reports with descriptions in an accurate and timely manner
Education
Degree - Project Management
College of Southern Nevada
Las Vegas, NV05.2028
Skills
- Project monitoring
- Quality control
- Client relations
- Deadline oriented
- Confidentially
- Customer service
- Project reporting
- Project scheduling
- File organization
- Electronic filing
- Excel
- Word
- Outlook
- Lab result interpretation
- Phone and E-mail etiquette
- Generating reports
- Multitasking
- Data entry
References
Jerod Pollen, CEO, Pollen Environmental, 907-479-8368, pollenenv@gmail.com
Certification
- Approved analyst with the State of Alaska Department of Environmental Conservation for microbiology and chemistry water quality monitoring.
Timeline
Assistant Project Manager / Laboratory Analyst
Pollen Environmental
05.2015 - 01.2025
Degree - Project Management
College of Southern Nevada
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