Amber Porter
Florissant,MO
Summary
Personable and dedicated Customer Service Representative with extensive experience in logistics industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Courier
Uber
St Louis, MO
02.2023 - Current
- Communicated with customers to coordinate delivery times.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Delivered items to residential addresses within specified time frames.
Dispatcher
Crossroads Courier
St Louis, MO
01.2015 - 01.2023
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized various software systems to facilitate movement, planning and scheduling.
CSR
Access Courier
St Louis, MO
02.2012 - 01.2015
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Education
High School Diploma -
Ritenour Sr. High School
St Louis, MO06-2011
Skills
- Customer Relations
- Service Planning
- Critical Thinker
- Processing Orders
References
References available upon request.
Timeline
Courier
Uber
02.2023 - Current
Dispatcher
Crossroads Courier
01.2015 - 01.2023
CSR
Access Courier
02.2012 - 01.2015
High School Diploma -
Ritenour Sr. High School