Teresa Rene
Haines City,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic and 16+ years in customer service.
Overview
19
19
years of professional experience
Work History
Courier
Medical Transportation
, FL
04.2022 - 03.2024
- Followed strict deadline schedules while maintaining quality service.
- Maintained accurate records of deliveries and customer authorizations.
- Assisted in training new courier team members effectively.
- Adhered to all company policies and procedures consistently.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Developed strong client relationships through timely communication.
Server
HMSHost
Miami, FL
07.2005 - 12.2022
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated efficiently under high pressure situations while maintaining composure.
- Effectively managed multiple tables simultaneously during peak hours.
Education
Nursing Assistance
Success Prep CNA
Lakeland, FL03-2024
Dipolma - Massage Therapy
Florida Career College - Miami
Miami, FL03-2010
High School Diploma -
Booker T Washington Sr High
Miami, FL06-2003
Skills
- Product Knowledge
- Positive and professional
- Customer Relations
- Team Development
- Critical Thinking
- Sales expertise
- Complaint Handling
- Multitasking
- Team Training
Timeline
Courier
Medical Transportation
04.2022 - 03.2024
Server
HMSHost
07.2005 - 12.2022
Nursing Assistance
Success Prep CNA
Dipolma - Massage Therapy
Florida Career College - Miami
High School Diploma -
Booker T Washington Sr High
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