James Peterson
Sacramento,CA
Summary
Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.
Overview
17
17
years of professional experience
Work History
Courier
Federal Express
Sacramento, CA
09.2023 - Current
- Drove company vehicle to transport goods between locations safely and efficiently.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Delivered items to residential addresses within specified time frames.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
Team Leader
G3 Enterprises
Modesto, CA
10.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Process Lead
G3 Enterprises Inc.
07.2016 - Current
- Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
- Performed opening and closing procedures to keep operations running smoothly.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Observed safety practices and upheld standards.
- Provided high level of assistance to customers regarding special projects.
- Supported operator daily operations
Front End Supervisor/ Garden Supervisor
Home Depot
02.2012 - 07.2016
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.
- Arranged items in favorable positions and areas of the store for optimal sales.
- Exceeded sales goals and accomplished store objectives by inspiring staff and promoting target products.
Sales Associate
Bed Bath & Beyond
08.2007 - 02.2012
- Maintained organized, presentable merchandise to drive continuous sales. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Engaged with customers to effectively build rapport and lasting relationships.
- Completed purchases with cash, credit and debit payment methods. Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
High School Diploma -
Encinal High School
Alameda, CASkills
- Product and Service Sales
- Training and Development
- Decision-Making Abilities
- Staff Management
- Sales Training
- Goals and Performance
- Team Leadership
- Accurate Money Handling
- Opening and Closing Procedures
- Cash Handling
- Customer Complaint Resolution
- Product Knowledge
- Safety Processes
- Attention to Detail
- Coordinating Efficient Routes
- Business Processes and Procedures
- Package Delivery and Pick-Up
Timeline
Courier
Federal Express
09.2023 - Current
Team Leader
G3 Enterprises
10.2020 - Current
Process Lead
G3 Enterprises Inc.
07.2016 - Current
Front End Supervisor/ Garden Supervisor
Home Depot
02.2012 - 07.2016
Sales Associate
Bed Bath & Beyond
08.2007 - 02.2012
High School Diploma -
Encinal High School