Amber Portillo
Front Royal,VA
Summary
Experienced with managing front desk operations, customer service, and bilingual translating.
Excelled in creating positive environments and resolving customer complaints.
Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service.
Overview
6
6
years of professional experience
Work History
Office Manager
RenovaSmiles
Manassas, VA
03.2023 - Current
- Progressed from Dental Treatment plan coordinator to Office Manager within 2 years, demonstrating strong team work and growth
- Proficient in Dentrix software for appointment scheduling and payment entry, enhancing office efficiency and patient care
- Experienced in dental insurance processes including eligibility verification, submitting claims and processing insurance payments
- Utilized Google sheets and docs to track daily production and collections for reportings
- Supervised office operations, staff and resolved patient complaints ensuring smooth daily operations
Front Desk Receptionist
Manassas Pediatric Dentistry
Manassas, VA
06.2021 - 03.2023
- Greeted incoming patients professionally to establish healthy environment, provided friendly knowledgeable assistance.
- Assisted in maintaining accurate patient records using dental management software.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients and updated client records using Dentrix Software
Private Nanny
Self Employed
Manassas, VA
03.2020 - 06.2021
- Supported children in friendly play activities, meals and snacks, hygiene and socialization
- Assisted with light housekeeping duties as well as running errands
- Monitored schedules to maintain sleeping, eating and school schedules for children
Education
General Studies
Northern Virginia Community College
Manassas12.2026
High School Diploma -
Stonewall Jackson High School
Manassas, VA06.2020
Skills
- Bilingual Translating
- Customer service
- Dental office management
- Proficient in Dentrix Software
- Insurance verification
- Using Google Sheets
- Appointment scheduling
- Treatment Planning
- Computer skills
- Phone etiquette
Accomplishments
- Used Google Sheets and Docs to develop production tracking spreadsheets.
- Responded to over 20 customer inquiries each day.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
RenovaSmiles
03.2023 - Current
Front Desk Receptionist
Manassas Pediatric Dentistry
06.2021 - 03.2023
Private Nanny
Self Employed
03.2020 - 06.2021
General Studies
Northern Virginia Community College
High School Diploma -
Stonewall Jackson High School