KAREN M. DEFILIPPO
DENVILLE,NEW JERSEY
Summary
Exceptional talented, caring and self-motivated ABA therapist with more than ten years of experience working with children with multiple developmental challenges Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
22
22
years of professional experience
Work History
Office Manager
Light Way LLC
, New Jersey
10.2024 - Current
- Oversee day-to-day office operations, ensuring all administrative tasks are completed in a timely and efficient manner
- Answer phone calls, manage emails, and handle other communication to ensure effective correspondence
- Maintain office filing systems, both electronic and physical, ensuring information is organized and easy to access
- Schedule and coordinate meetings, appointments, and travel arrangements for executives or team members
Service Coordinator
Bright Achievements ABA
, New Jersey
04.2003 - 10.2024
- Staff management-Supervise and provide guidance to a team of technicians, ensuring efficient and effective performance of technical duties
- Coordinate technician schedules, manage workload distribution, and prioritize tasks based on project deadlines and urgency
- Delegate technical tasks to appropriate staff members, ensuring that each technician is assigned work according to their skill set and experience
- Resolve technical and operational issues as they arise, acting as the first point of contact for escalated concerns or challenges
- Case Management: Monitor client progress and ensure the implementation of service plans, adjusting as necessary
- Collaboration with Multidisciplinary Teams: Work closely with other professionals such as social workers, healthcare providers, therapists, or other specialists to deliver comprehensive care to clients
Teacher Assistant
Morris-Union Jointure Commission Developmental Learning Center
Warren, New Jersey
12.2007 - 10.2022
- Assists in the instruction of students at the Intermediate and Secondary level in a self-contained school for autism
- Instruct students using the principles of Applied Behavior Analysis (ABA) and its instructional methods
- Provides support in executing Behavior Intervention Plans to address students’ challenging behaviors
- Supports teacher with the data collection of academic programs and behavior interventions
- Assist students with their academic programs, independent schedules and self-care
- Track students’ progress daily in the individual student data books
- Receives monthly training to better my skills in assisting the students
- Translated for parents/ students
Customer Service Representative
The Home Depot
Milltown, New Jersey
05.2007 - 01.2016
- Resolves product or service problems by clarifying the customer's complaint; determines the cause of the problem; selects and explains the best solution to solve the problem
- Expedites correction or adjustment follows up to ensure resolution
- Supervises front end associates, such as cashiers and lot associates
- Processes customer returns and exchanges; answers customer’s inquiries on merchandise and translated for customers
Education
Raritan Valley Community College -
Raritan Valley Community College
Branchburg, New Jersey01.2019
High School -
EMERSON HIGH SCHOOL
01.2003
Skills
- Staff hiring
- Organizational skills
- Document management
- Office administration
- Scheduling coordination
- Translating documents
- Translating
- Teamwork and collaboration
Timeline
Office Manager
Light Way LLC
10.2024 - Current
Teacher Assistant
Morris-Union Jointure Commission Developmental Learning Center
12.2007 - 10.2022
Customer Service Representative
The Home Depot
05.2007 - 01.2016
Service Coordinator
Bright Achievements ABA
04.2003 - 10.2024
Raritan Valley Community College -
Raritan Valley Community College
High School -
EMERSON HIGH SCHOOL
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