Rachel Wells
Flushing
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, knowledge of office software, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills. Utilizes organizational and leadership skills to maintain efficiency and support team productivity.
Overview
10
10
years of professional experience
Work History
Office Manager
Sunflower OBGYN
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive employee and patient information with utmost confidentiality, maintaining trust and integrity.
Medical Receptionist
Simhaee OBGYN
06.2022 - 08.2023
- Greet each patient, answer phones, emails, faxes, answered any questions, and updated medical records.
- Obtained prior authorizations for test and medications.
- Provided assistant to the doctor as needed.
- Achievements/Tasks
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Cardiology Secretary Temp
NewYork-Presbyterian Medical Group
03.2022 - 06.2022
- Coordinated patient care, scheduled appointments with specialty providers, obtained prior authorizations.
- Scheduled cardiac testing, catheterization, echocardiogram, stress test, stress EKG, nuclear, ultrasound m holder, event monitors etc.
- Provide support to physicians as needed. Produced coverage for Vascular Surgery as needed.
- Achievements/Tasks
Medical Receptionist
Healthcare For All Women OB-GYN
09.2021 - 03.2022
- Greeting patients at front desk, Set and cancel appointments
- Checking insurance eligibility, answering phones, check/send faxes, and go through daily mail
- Enter patients demographic information into EMR system
- Achievements/Tasks
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Lead Cashier
Gap Inc
09.2015 - 09.2020
- Opened and closed establishment, managed front end operations, and balanced registers.
- Assisted department store with managing client experience and supported visual display and inventory modules.
- Delivered a friendly and efficient cash wrap experience, processed customer transactions accurately.
- Achievements/Tasks
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Associate Degree - Health Care Management
Plaza College
Forest Hills, NY12.2019
Skills
- Leadership
- Communication skills
- Customer and client relations
- Time management
- Supervising staff
- Pleasant demeanor
- EMR Systems
- Documentation and reporting
- Medical release/ HIPPA
- Record management
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Payroll processing
- Staff management
- Staff hiring
- Office administration
- Scheduling and calendar management
- Payroll processing
- Staff management
- Staff hiring
Timeline
Office Manager
Sunflower OBGYN
08.2023 - Current
Medical Receptionist
Simhaee OBGYN
06.2022 - 08.2023
Cardiology Secretary Temp
NewYork-Presbyterian Medical Group
03.2022 - 06.2022
Medical Receptionist
Healthcare For All Women OB-GYN
09.2021 - 03.2022
Lead Cashier
Gap Inc
09.2015 - 09.2020
Associate Degree - Health Care Management
Plaza College
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