Amber Potter
Peoria,AZ
Summary
Highly motivated and dependable candidate with extensive customer service and sales experience. Organized and professional with a track record of driving increased revenue, improving buying experience and elevating company profile within the market. Consistently recognized for performance and excellence in customer service and consultive selling.
Overview
25
25
years of professional experience
Work History
Finance Manager
Orangewood RV
08.2020 - Current
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Worked with lending institutions to secure financing and fulfill contracts.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Performed quality assurance checks on all purchases and contract details.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell loan products to customers.
FI Manager
Little Dealer Little Prices RV
02.2013 - 07.2020
- Completed, reviewed and processed paperwork to finalize sales.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Oversaw online sales system to drive traffic and identify leads.
- Worked with lending institutions to secure financing and fulfill contracts.
- Performed quality assurance checks on all purchases and contract details.
Sales Manager/Sales Representative/FI Manager
Yucca Valley Chrysler
10.1998 - 07.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Built relationships with customers and community to establish long-term business growth.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Education
High School Diploma -
Sky High School
Yucca Valley, CACopper Mountain College
Joshua Tree, CASkills
- Customer Relationship Development
- Workflow Coordination
- Customer Satisfaction
- Verbal and Written Communication
- Insurance Products
- Proficient in Microsoft Word, Outlook, DMS systems IDS, REYNOLDS and REYNOLDS, ADP and CRM DP360
- Regulatory Compliance
- Continuous Improvement
Timeline
Finance Manager
Orangewood RV
08.2020 - Current
FI Manager
Little Dealer Little Prices RV
02.2013 - 07.2020
Sales Manager/Sales Representative/FI Manager
Yucca Valley Chrysler
10.1998 - 07.2011
High School Diploma -
Sky High School
Copper Mountain College
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