Amber Potter
Hill
Summary
Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.
Overview
8
8
years of professional experience
Work History
Professional Cleaner
Great Northern cleaning company
Plymouth
06.2024 - 02.2025
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed multiple tasks simultaneously while adhering to strict timelines.
- Collected trash from floors within hallways, bathrooms and work areas.
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Changed linens on beds when requested by client or hotel staff.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Used steam equipment to periodically clean upholstery and carpeting.
- Responded promptly to customer inquiries regarding services provided.
- Followed company uniform, performance and security policies with every job.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Sanitized high-touch surfaces such as door handles and light switches.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Maintained a clean work environment at all times by sweeping, dusting, mopping the work area regularly.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Notified managers of repair needs or additions to building operating systems.
Shift Manager
Dunkin Dounts
Bristol
09.2016 - 04.2024
- Resolved conflicts between staff members in a professional manner.
- Conferred with management and subordinates to resolve problems or complaints.
- Resolved conflicts between employees or customers in a professional manner.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured compliance with food safety regulations and quality standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored inventory levels and placed orders for supplies as needed.
Restaurant Server
Main Street station restaurant
Plymouth
07.2021 - 09.2022
- Communicated effectively with kitchen staff regarding order status updates.
- Complied with safety procedures when handling food items or cleaning materials.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured compliance with health and safety regulations.
- Served food and beverages to patrons and confirmed complete orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Calculated charges, issued table checks, and collected payments from customers.
- Presented menus and answered questions regarding items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stocked service areas with supplies during slow periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Processed payments from customers using cash registers or POS systems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted and seated customers promptly, courteously, and professionally.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Kearsarge Regional High School
North Sutton, NH06-2018
Skills
- Inventory management
- Chemical handling
- Restroom sanitation
- Upholstery cleaning
- Professional appearance
- Food safety
- Customer service
- Conflict resolution
- Order taking
- Problem solving
- Attention to detail
- Food allergy awareness
- Covid-19 safety protocols
- Employee training
- Equipment troubleshooting
- Accurate money handling
- Supply ordering
- Cash handling
- Handling customer complaints
- Multitasking
- Food safety compliance
Timeline
Professional Cleaner
Great Northern cleaning company
06.2024 - 02.2025
Restaurant Server
Main Street station restaurant
07.2021 - 09.2022
Shift Manager
Dunkin Dounts
09.2016 - 04.2024
High School Diploma -
Kearsarge Regional High School