Amber Price
Houston,Texas
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
6
6
years of professional experience
Work History
Outreach Executive
Oak Street Health
Cypress, TX
10.2023 - 06.2024
- Developed strong relationships with key stakeholders for better collaboration and partnership opportunities.
- Created and delivered compelling presentations to promote the organization''s mission and goals.
- Served as a spokesperson for the organization at public events, effectively communicating its objectives and values to diverse audiences.
- Established partnerships with local businesses to support the organization''s mission, increasing community presence and impact.
- Increased community engagement by organizing and executing impactful outreach events.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
Customer Service Representative
Iqor Holdings
Penn, PA
01.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Sales Specialist
S4 Communications
Houston, Texas
11.2021 - 01.2022
- Provide assistance for customers with special billing requests
- Promote company products, services, and savings plans when appropriate
- Update directory information
- Helping customers who have our company as their energy supplier with questions related to their accounts, such as pricing, plan changes, electric usage.
Customer Service Agent
Advanced Call Center Technologies
Houston, Texas
12.2020 - 11.2021
- Assist customers by providing information and resolving their complaints
- Answer questions in regards to transactions or fees charged to prepaid card
- Send emergency cash transfers
- Send replacement cards to customers
- Mail statement requests to customers.
Sales Agent
The Heller Group
Houston, Texas
10.2019 - 12.2020
- Contact customers to persuade them to purchase merchandise or services
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
Team Member
Popeyes
Katy, Texas
04.2018 - 10.2019
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases.
Education
High School Diploma -
Copley High School
Copley, Ohio06.2013
Skills
- Leadership - Experienced
- Time Management - Skillful
- Communication - Expert
- Canvassing
- Outreach marketing
- Written and verbal communication
- Community Outreach
Timeline
Outreach Executive
Oak Street Health
10.2023 - 06.2024
Customer Service Representative
Iqor Holdings
01.2022 - 09.2023
Sales Specialist
S4 Communications
11.2021 - 01.2022
Customer Service Agent
Advanced Call Center Technologies
12.2020 - 11.2021
Sales Agent
The Heller Group
10.2019 - 12.2020
Team Member
Popeyes
04.2018 - 10.2019
High School Diploma -
Copley High School