Amber Pumadera
Oxford
Summary
Experienced in supervising team operations with a focus on conflict resolution and workflow monitoring. Developed and implemented strategies to enhance team collaboration and efficiency, ensuring compliance with safety regulations. Coordinated daily activities, delegated tasks effectively, and maintained high standards of customer service while resolving complaints promptly. Mentored new employees on operational procedures, contributing to a safer and more productive work environment.
Overview
5
5
years of professional experience
Work History
Team Leader
MPW Industrial Services
Lincoln
06.2024 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Cashier Manager
Jacks Family Resturant
Anniston
10.2020 - 12.2022
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Education
High School Diploma -
Wellborn High School
Anniston, Alabama05-2014
Skills
- Conflict resolution
- Team coordination
- Workflow monitoring
- Customer service
- Safety compliance
- Employee training
- Task delegation
- Communication skills
- Problem solving
- Time management
- Team motivation
Timeline
Team Leader
MPW Industrial Services
06.2024 - Current
Cashier Manager
Jacks Family Resturant
10.2020 - 12.2022
High School Diploma -
Wellborn High School