Amber Quintana
Kingman
Summary
Dynamic and customer-focused professional with extensive experience at Pilot Flying J Travel Center. Proven expertise in cash handling and point-of-sale operations, complemented by strong communication skills. Recognized for enhancing customer satisfaction through efficient service delivery and problem-solving abilities, ensuring a positive shopping experience in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Lead Cashier
Pilot Flying J Travel Center
01.2025 - Current
- Supervised daily cash handling procedures to ensure accuracy and compliance with company policies, reducing discrepancies.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Processed both cash and card purchases and returns.
- Streamlined checkout processes, enhancing customer satisfaction through efficient service delivery.
- Resolved customer inquiries and complaints promptly, enhancing customer loyalty and satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with purchases, locating items, and joining reward programs to improve engagement and retention.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
CDC Caregiver
Little Explorers Preschool and Daycare
08.2024 - 01.2025
- Developed individualized care plans to address specific needs of each child.
- Supervised daily activities to enhance safety and engagement for children in care.
- Monitored health and well-being of children, administering first aid as needed.
- Implemented educational games and activities to promote learning through play.
- Collaborated with parents and educators to track developmental progress and concerns.
- Facilitated communication between families and staff to strengthen support networks.
Veterinary Receptionist/Technician
Kingman Animal Hospital
05.2021 - 08.2024
- Welcomed clients and their pets, fostering a positive environment.
- Scheduled appointments using veterinary practice management software.
- Managed patient records and updated information efficiently.
- Handled phone inquiries and provided accurate information to clients.
- Processed payments and handled billing transactions accurately.
- Collaborated with veterinary staff to ensure smooth operations.
- Informed clients about pet care and hospital services, enhancing their understanding.
Cashier/Paint sales floor associate
Home Depot
02.2020 - 05.2021
- Assisted customers with product inquiries, providing tailored recommendations to enhance their shopping experience.
- Greeted customers and addressed questions about store products and services, fostering a welcoming atmosphere.
- Maintained clean and organized checkout areas to enhance customer experience.
- Processed customer transactions using point-of-sale systems, ensuring accuracy and efficiency.
Cashier/Stocker/Grooming Trainee
Petsmart
03.2021 - 04.2021
- Handled cash register operations, managing cash handling and payment processing to maintain financial accuracy.
- Processed customer transactions, ensuring accuracy and speed to enhance overall checkout experience.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers in locating products and offered knowledgeable recommendations.
- Educated customers on pet care products and services, helping them make informed purchasing decisions.
Veterinary Technician
Highland Village Pet Hospital
06.2017 - 02.2020
- Assisted veterinarians in surgical procedures by ensuring a sterile environment, monitoring anesthesia levels, and administering medications to maintain animal safety.
- Prepared surgical instruments and equipment, facilitating efficient clinic procedures.
- Monitored vital signs and administered medications according to veterinary team instructions.
- Supported veterinarians in examinations and procedures, ensuring optimal care for pets.
- Educated pet owners on proper care and treatment protocols following appointments.
Packing associate
Amazon Fulfillment SNA7
09.2016 - 05.2017
- Packed customer orders accurately and efficiently for timely delivery.
- Operated packing machinery to enhance packaging efficiency.
- Inspected products for quality assurance to ensure compliance with standards.
- Collaborated with team members to coordinate workload and achieve targets.
- Maintained a clean and organized workspace to ensure safety standards.
Material Handler
Kohl's EFC
09.2014 - 07.2016
- Operated material handling equipment to facilitate timely product movement within the warehouse.
- Loaded and unloaded shipments, verifying contents against packing lists.
- Organized inventory and ensured precise placement of merchandise to optimize space utilization.
- Collaborated with team members to uphold safety standards and maintain cleanliness in the workspace.
- Communicated effectively with supervisors regarding workflow and equipment needs.
Sales Associate
Comic Madness
01.2014 - 07.2016
- Guided customers in selecting comic books and merchandise to meet their interests.
- Shared product knowledge to enhance customer shopping experience and encourage informed purchases.
- Processed sales transactions using point-of-sale system efficiently.
- Set up promotional displays to attract customer interest and engagement.
- Streamlined organization and maintenance of inventory on sales floor and storage areas for easy access.
Sales Associate/Cashier
Wal-Mart
09.2011 - 11.2013
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Delivered product knowledge to customers, boosting satisfaction and supporting informed purchasing decisions.
- Organized merchandise displays to attract customer attention and drive sales.
- Collaborated with team members to restock shelves and ensure product availability.
Cashier/Cook
HMS Host Burger King
04.2007 - 08.2011
- Processed customer transactions efficiently and accurately at busy fast-food location.
- Maintained clean and organized cashier area during peak hours to support efficient service.
- Assisted customers with menu selections and special requests, enhancing overall dining experience.
- Assisted customers with menu selections and special requests to enhance experience.
- Collaborated with team members to streamline service flow during rush periods, ensuring timely order fulfillment.
Education
High School -
Bloomington High School
Bloomington, CA01.2008
Skills
- Point of sale
- Cash management
- Customer service
- Customer support
- Problem resolution
- Safety compliance
- Procedural operations
- Digital tools experience
- Time optimization
- Typing proficiency
- Effective communication
- Approachable demeanor
- Transportation access
- Background verification
Training
Cash register and money fraud training
Timeline
Lead Cashier
Pilot Flying J Travel Center
01.2025 - Current
CDC Caregiver
Little Explorers Preschool and Daycare
08.2024 - 01.2025
Veterinary Receptionist/Technician
Kingman Animal Hospital
05.2021 - 08.2024
Cashier/Stocker/Grooming Trainee
Petsmart
03.2021 - 04.2021
Cashier/Paint sales floor associate
Home Depot
02.2020 - 05.2021
Veterinary Technician
Highland Village Pet Hospital
06.2017 - 02.2020
Packing associate
Amazon Fulfillment SNA7
09.2016 - 05.2017
Material Handler
Kohl's EFC
09.2014 - 07.2016
Sales Associate
Comic Madness
01.2014 - 07.2016
Sales Associate/Cashier
Wal-Mart
09.2011 - 11.2013
Cashier/Cook
HMS Host Burger King
04.2007 - 08.2011
High School -
Bloomington High School