Asia Pickett
Pensacola,FL
Summary
Adaptable Customer Service Professional experienced in managing over 100 daily client interactions across banking, hospitality, and staffing sectors. Resolved complex issues and maintained compliance, enhancing customer satisfaction and retention through effective communication and support. Ensured accuracy and confidentiality while processing financial transactions and maintaining organizational integrity.
Overview
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Lead Cashier
Baileys Produce and Nursery
06.2026 - Current
- Greeted customers and provided knowledgeable assistance to enhance their shopping experience.
- Bagged purchases, maintain a clean checkout area, and balance the register accurately
- Ensured clean displays and adhered to food-safety and sanitation standards to promote customer health and satisfaction.
- 4301 N Davis Hwy
Call Center Customer Service Representative
Navy Federal Credit Union
Pensacola, FL
03.2025 - 12.2025
- Answered incoming calls from credit union members promptly and professionally, achieving high satisfaction scores by utilizing strong communication skills.
- Resolved issues related to accounts, loans, and credit cards efficiently, reducing call resolution times and increasing first-call resolution rates.
- Assisted members with account inquiries and transactions, resolving issues efficiently to improve member satisfaction.
- Verified member identity to ensure security and compliance with federal regulations, safeguarding sensitive information.
- Documented member interactions accurately, enabling seamless follow-up and maintaining data integrity for compliance audits.
- Escalated complex issues to appropriate departments, ensuring timely resolution.
- Followed federal regulations and credit union policies to ensure compliance, minimizing risk and supporting organizational integrity.
- Participated in ongoing training to stay updated on products and procedures, enhancing service quality and adapting to new offerings.
Server
850 Sports Bar
Pensacola, FL
11.2024 - 01.2025
- Greeted and seated guests promptly, fostering positive first impressions and encouraging repeat patronage.
- Delivered food and beverages to tables while ensuring quality and presentation, enhancing the dining experience for guests.
- Provided excellent customer service by addressing guest needs and resolving issues promptly, resulting in positive feedback and increased tips.
- Addressed guest needs and resolved issues promptly, earning positive feedback and enhancing overall customer experience.
- Recommended menu items, specials, and promotions, driving upsell opportunities and increasing average ticket size.
- Kept the dining area clean and organized, including resetting tables for new guests, maintaining a welcoming environment.
- Processed payments and handled cash transactions accurately, ensuring financial integrity and minimizing discrepancies.
Customer Service Representative
Bird Staffing
Pensacola, FL
06.2023 - 11.2024
- Reviewed resumes, conducted phone interviews, and maintained candidate pipelines, ensuring a steady flow of qualified applicants.
- Conducted thorough interviews with top candidates to assess their skills and fit, enhancing the quality of hires for clients.
- Created job descriptions and postings to attract qualified applicants, expanding applicant pool and enhancing match rates.
- Created job descriptions and postings to attract qualified applicants, increasing the applicant pool and improving match rates.
- Identified and evaluated potential candidates for job openings, streamlining recruitment by leveraging effective sourcing strategies.
- Worked with hiring managers to understand position requirements, while aligning candidate selection with organizational needs.
- Explained job duties, compensation, and benefits to potential candidates, enhancing transparency and fostering candidate engagement.
- Reviewed and interpreted internal and external documents and reports to support informed hiring decisions and ensure compliance.
Education
High school diploma or GED - Medicine
West Florida High School/Technical
Pensacola, FL 08.2020 - 05.2024
Skills
- Cashiering
- Point of sale
- Transaction processing
- Cash management
- Register balancing
- Payment handling
- Retail sales transactions
- Customer service
- Complaint resolution
- Client phone interaction
- Phone communication
- Telephone etiquette
- Time management
- Organizational skills
- Attention to detail
- Financial record maintenance
- Data reconciliation
- Regulatory compliance
- Banking experience
- Sales process optimization
- Sales staff recruitment
- Interview scheduling
- Record keeping
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Computer skills
- Multi-line phone systems
- Professionalism
- Leadership
- Cash management
- Payment handling
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, September 2024 to July 2028, Certified Patient Care Technician/Assistant, CPR Certification
Languages
English
Timeline
Lead Cashier
Baileys Produce and Nursery
06.2026 - Current
Call Center Customer Service Representative
Navy Federal Credit Union
03.2025 - 12.2025
Server
850 Sports Bar
11.2024 - 01.2025
Customer Service Representative
Bird Staffing
06.2023 - 11.2024
High school diploma or GED - Medicine
West Florida High School/Technical
08.2020 - 05.2024