Amber Raad
Lawton,Oklahoma
Summary
Dynamic retail professional with proven leadership at Dollar General Market, excelling in customer service and strategic planning. Enhanced sales growth through effective merchandise strategizing and vendor collaboration. Skilled in stock management and problem-solving, driving operational efficiency and achieving a 15% increase in inventory accuracy. Dependable and reliable, committed to delivering superior shopping experiences.
Qualified Sales with history of managing retail environments effectively. Proven ability to enhance customer satisfaction and maintain efficient store operations. Demonstrated leadership and team-building skills, ensuring smooth day-to-day functions.
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
Dollar General Market
Lawton, OK
06.2023 - 02.2026
- Assisted in managing daily store operations to ensure efficient workflow.
- Supported inventory management by organizing stock and maintaining accurate records.
- Learned customer service techniques to enhance shopping experiences for patrons.
- Participated in team meetings to discuss sales strategies and store promotions.
- Adapted quickly to new retail technologies and point-of-sale systems for improved efficiency.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
- Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
- Make recommendations regarding employee pay rate and advancement.
- Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
- Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
- Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
- Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
- Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
- Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
- Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
- Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
- Provide superior customer service leadership.
- Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
- Ensure that store is adequately equipped with tools necessary to perform required tasks.
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
- Complete all paperwork and documentation according to guidelines and deadlines.
Press Operator
Price Prints
Cordell, OK
01.2020 - 02.2022
- Operated printing presses to produce high-quality printed materials efficiently.
- Monitored machine performance and made adjustments to ensure consistent output quality.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Conducted routine maintenance on printing equipment to enhance operational reliability.
Inventory Manager
Wallgreens
Elk City, OK
04.2006 - 03.2008
- Managed inventory levels to optimize stock availability and minimize shortages.
- Implemented effective procedures for tracking shipments and managing vendor relationships.
- Led team in conducting regular cycle counts, ensuring accuracy and compliance with standards.
- Analyzed inventory data to identify trends, enabling informed purchasing decisions.
Education
National Pharmacy Tech - Medical
Ultimate Medical Academy
Clearwater, FL03-2012
Associate of Business Management - Business
University of Phoenix
Oklahoma City, OK11-2008
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Upselling and cross selling
- Decision-making skill
- Stockroom management
- Dependable and reliable
- Sales growth
- Merchandise strategizing
- Visual merchandising
- Sales leadership
- Sales analysis
- Stock management
- Strategic planning
- Vendor collaboration
- Advertising and marketing
- Store operations
Timeline
Retail Store Manager
Dollar General Market
06.2023 - 02.2026
Press Operator
Price Prints
01.2020 - 02.2022
Inventory Manager
Wallgreens
04.2006 - 03.2008
National Pharmacy Tech - Medical
Ultimate Medical Academy
Associate of Business Management - Business
University of Phoenix