Amber Rau

• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
• Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Reviewed and executed confidential documents, contracts and disclosures.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

• Monitored cash drawer balances, performing reconciliation to prevent discrepancies.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Delivered exceptional customer service, ensuring positive dining experiences for guests.
• Managed multiple tables efficiently, prioritizing guest needs and maintaining a smooth workflow.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Trained new servers on menu offerings and service protocols, enhancing team productivity.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive relationships.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Provided excellent customer service, addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of work area to ensure a pleasant dining experience.
• Assisted in training new cashiers on operational procedures and customer service standards.

***THIS WAS A SUMMER JOB WHILE IN SCHOOL.

• Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
• Picked and packed order items.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.

****THIS WAS A SUMMER JOB WHILE IN SCHOOL.

• Supervised pool activities to ensure compliance with safety regulations and protocols.
• Monitored water quality, conducting regular tests to maintain optimal conditions for swimmers.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Trained new lifeguards on emergency procedures and operational best practices.