Amber Reager
Clarendon,VT
Summary
Accomplished Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Effective and conscientious organizational, interpersonal, verbal and written communication skills. I am seeking a rewarding full-time position that will utilize my current education and experience as well as provide opportunities for professional and personal growth.
Overview
31
31
years of professional experience
Work History
Outpost Coordinator
One Church
Rutland, VT
10.2022 - 07.2023
- Coordinated cross-departmental projects to enhance operational efficiency and streamline communication.
- Developed training materials to onboard new staff, improving overall team performance and knowledge retention.
- Implemented process improvements that reduced turnaround times for project deliverables, enhancing client satisfaction.
- Managed scheduling and logistics for events, ensuring seamless execution and adherence to timelines.
Accounts Receivable Specialist
Casella Waste Management
Rutland, VT
08.2022 - 10.2022
Assistant Store Manager
Hobby Lobby
Meridian, Idaho
08.2020 - 07.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency and safety of daily activities.
- Responded to customer and staff concerns to positively raise morale and satisfaction ratings.
- Supervised and encouraged staff, enabling them to improve skills, achieve various daily objectives, and work toward advancement themselves.
- Rotated merchandise and displays to feature new products and promotions.
- Also trained in Bookkeeping duties.
Pre-School Teacher
Ten Mile Christian Church
Meridian, ID
08.2019 - 05.2021
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors in a loving and nurturing way.
- Educated students in a Christian environment with foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse yet individual approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained ongoing communication with parents.
Substitute Teacher
West Ada School District
Meridian, ID
08.2019 - 02.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities as needed.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Recruiting Assistant, Human Resources
St. Luke's Health System
Boise , Idaho
08.2010 - 08.2016
- Presented excellent first impression of St. Luke's via telephone and during interview and recruiting events.
- Pre-screened applicants and scheduled interviews with appropriate team members as requested and escorted applicants to proper unit.
- Helped create and uploaded employment postings.
- Primarily assisted the Nurse Recruiter with oversight of the New Grad RN process, tracking everything from their GPA to requested references.
- In addition to setting multiple interviews, I scheduled all reservations for applicants visiting our campuses from out of the area.
- Handled verification of employment, maintained employee files, positive work relationships, etc.
- Routed applicants to company website to apply for vacant positions and promoted St. Luke's in various settings.
Substitute Teacher
West Ada School District
Meridian, ID
09.2008 - 09.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities as needed.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Benefits Specialist, Human Resources
St. Luke's Health System
Boise , ID
08.2006 - 05.2008
- Coordinated submission and processing of benefit enrollment paperwork, including new hire and mid-year changes as approved. Observed strict procedures to maintain data and participant confidentiality.
- Case Manager for FMLA.
- Trained new team members via New Employee Orientation in enrollment policies and procedures and eligible various options.
- Processed monthly remittance and reconciliation for various benefit plans.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through excellent telephone, email and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each associate on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into system.
Payroll Clerk, Shared Services
Albertsons Corporate Offices
Boise, ID
06.1999 - 08.2006
- Managed payroll data entry and processing to comply with predetermined company guidelines.
- Verified timekeeping records and handled any discrepancies with store level bookkeepers.
- Researched and resolved time discrepancies.
- Trained other employees in correct payroll handling.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in a courteous, timely and knowledgeable fashion.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment.
- Processed payroll, vacation and experience hour increases on a regular and timely weekly basis.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Patient Financial Coordinator
A-Avenue Health Services
Boise, ID
01.1998 - 06.1999
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients, billing and pharmacy staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand clinic policies and procedures.
- Medical Billing and Accounts Receivable.
Intake Specialist
Rutland Mental Health Services
Rutland, VT
07.2023 - Current
Administrative Assistant, Human Resources
Fairfax County Public Schools
Springfield, VA
06.1997 - 10.1997
- Supported agenda preparation and calendar maintenance for programs, meetings and events.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained staff directory and company policy handbook for human resources department.
- Managed Access databases converting complex data into easy-to-interpret data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handled client correspondence and tracked records to foster office efficiency.
Service Director's Administrative Assistant
H.B.L Inc.
Vienna, VA
01.1995 - 06.1997
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Processed and maintained payroll records.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Oversaw service team and technician schedules.
- Superb communication between executive members of management, accounting and human resources teams.
- Oversaw continued education, reservations, etc for management and technician training.
- Handled petty cash.
Education
No Degree - Computer Information And Accounting
Strayer University
Washington, DCNo Degree - Business Administration
Northwest Nazarene University
High School Diploma -
Meridian High School
Meridian, ID05.1994
Skills
- Training and Proven Leadership Skills
- Public Speaking
- Excellent Customer Service
- Detail and Multi-task Oriented
- Payroll/Benefits/Recruiting HR Experience
- Professional and Reliable
- Union and Inventory Experience
Currently Training as a Stephen Minister. Dependable Children's Ministry volunteer for 12+ years.
My husband and I have been regular volunteers and even employees for/of Ten Mile Christian Church for the past twelve years as we've attended. I am overjoyed to have been selected as a Stephen Ministry candidate and I am currently training to serve in this capacity. I graduate in early May.
Timeline
Intake Specialist
Rutland Mental Health Services
07.2023 - Current
Outpost Coordinator
One Church
10.2022 - 07.2023
Accounts Receivable Specialist
Casella Waste Management
08.2022 - 10.2022
Assistant Store Manager
Hobby Lobby
08.2020 - 07.2022
Pre-School Teacher
Ten Mile Christian Church
08.2019 - 05.2021
Substitute Teacher
West Ada School District
08.2019 - 02.2020
Recruiting Assistant, Human Resources
St. Luke's Health System
08.2010 - 08.2016
Substitute Teacher
West Ada School District
09.2008 - 09.2011
Benefits Specialist, Human Resources
St. Luke's Health System
08.2006 - 05.2008
Payroll Clerk, Shared Services
Albertsons Corporate Offices
06.1999 - 08.2006
Patient Financial Coordinator
A-Avenue Health Services
01.1998 - 06.1999
Administrative Assistant, Human Resources
Fairfax County Public Schools
06.1997 - 10.1997
Service Director's Administrative Assistant
H.B.L Inc.
01.1995 - 06.1997
No Degree - Computer Information And Accounting
Strayer University
No Degree - Business Administration
Northwest Nazarene University
High School Diploma -
Meridian High School