Summary
Overview
Work History
Education
Skills
Timeline
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Amber Redding

Administrative Professional
4569 County Road 1635, Cullman,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

23
23
years of professional experience

Work History

Insurance Agent

Liberty National Cullman, AL
01.2020 - Current
  • Established new clients.
  • Conducts Needs Analysis.
  • Presents policy options
  • Building and maintaining relationships.

Real Estate Assistant

Jackson & Williams, Attorneys at Law
05.2018 - 01.2020
  • Conducted Real Estate closings
  • Completed Title commitment and policies
  • Built package from start to finish using Landtech
  • Assisted Attorneys with Easements, deed, and other Real Estate transactions.

Support Specialist II

Yulista Aviation
07.2009 - 04.2018
  • Demonstrated professionalism and courtesy with customers at all times
  • Researched, troubleshot and resolved complex problems independently
  • Led internal product training for Solid Works Software
  • Maintained high departmental standards for quality and productivity metrics
  • Worked closely with team members to meet or exceed all customer service requirements
  • Compiled and accurately entered electronic data
  • Reviewed technical documentation and procedures
  • Enthusiastically participated in job related training
  • Defined and documented technical best practices
  • Provided Quality department support for two facilities.

Loan Processor

EvaBank
07.2004 - 08.2008
  • Handled various accounting transactions
  • Collected member loan payments
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Advised clients on mortgage, educational and personal loans
  • Compiled and organized loan documentation
  • Conducted loan closings.

Teller

Merchants Bank of Alabama
05.2001 - 07.2004
  • Organized, stocked and maintained the teller window area
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Coordinated daily cash reconciliation at a high-volume location
  • Maintained balancing record with high rate of accuracy
  • Handled various accounting transactions
  • Sold cashier's checks, traveler's checks and money orders
  • Maintained friendly and professional customer interactions.

Education

Associates - Business Administration -

Wallace State Community College
Hanceville, AL
08.2001 - 2004.01

High School Diploma -

Fairview High School
Cullman, AL
08.1998 - 2001.05

Skills

Policy Feature Explanations

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Timeline

Insurance Agent

Liberty National Cullman, AL
01.2020 - Current

Real Estate Assistant

Jackson & Williams, Attorneys at Law
05.2018 - 01.2020

Support Specialist II

Yulista Aviation
07.2009 - 04.2018

Loan Processor

EvaBank
07.2004 - 08.2008

Associates - Business Administration -

Wallace State Community College
08.2001 - 2004.01

Teller

Merchants Bank of Alabama
05.2001 - 07.2004

High School Diploma -

Fairview High School
08.1998 - 2001.05

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Amber ReddingAdministrative Professional