Amber Redding
Administrative Professional
4569 County Road 1635, Cullman,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
23
23
years of professional experience
Work History
Insurance Agent
Liberty National Cullman, AL
01.2020 - Current
- Established new clients.
- Conducts Needs Analysis.
- Presents policy options
- Building and maintaining relationships.
Real Estate Assistant
Jackson & Williams, Attorneys at Law
05.2018 - 01.2020
- Conducted Real Estate closings
- Completed Title commitment and policies
- Built package from start to finish using Landtech
- Assisted Attorneys with Easements, deed, and other Real Estate transactions.
Support Specialist II
Yulista Aviation
07.2009 - 04.2018
- Demonstrated professionalism and courtesy with customers at all times
- Researched, troubleshot and resolved complex problems independently
- Led internal product training for Solid Works Software
- Maintained high departmental standards for quality and productivity metrics
- Worked closely with team members to meet or exceed all customer service requirements
- Compiled and accurately entered electronic data
- Reviewed technical documentation and procedures
- Enthusiastically participated in job related training
- Defined and documented technical best practices
- Provided Quality department support for two facilities.
Loan Processor
EvaBank
07.2004 - 08.2008
- Handled various accounting transactions
- Collected member loan payments
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Advised clients on mortgage, educational and personal loans
- Compiled and organized loan documentation
- Conducted loan closings.
Teller
Merchants Bank of Alabama
05.2001 - 07.2004
- Organized, stocked and maintained the teller window area
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Coordinated daily cash reconciliation at a high-volume location
- Maintained balancing record with high rate of accuracy
- Handled various accounting transactions
- Sold cashier's checks, traveler's checks and money orders
- Maintained friendly and professional customer interactions.
Education
Associates - Business Administration -
Wallace State Community College
Hanceville, AL 08.2001 - 01.2004
High School Diploma -
Fairview High School
Cullman, AL 08.1998 - 05.2001
Skills
Policy Feature Explanations
Data archiving
Highly skilled problem solver
Skilled multi-tasker
Expert in SharePoint filing OS
Highly skilled in Microsoft Excel
Maintain confidentiality
Quality assurance
Customer service expert
Time Management
Interpersonal Communication
Insurance Policy Sales
Policy Renewals
Client Prospecting
Customer Service
Team Collaboration
Professionalism
Client needs analysis
Policy Changes
Customer Account Review
Insurance Eligibility
Customer follow-up
Policy Feature Explanations
Timeline
Insurance Agent
Liberty National Cullman, AL
01.2020 - Current
Real Estate Assistant
Jackson & Williams, Attorneys at Law
05.2018 - 01.2020
Support Specialist II
Yulista Aviation
07.2009 - 04.2018
Loan Processor
EvaBank
07.2004 - 08.2008
Associates - Business Administration -
Wallace State Community College
08.2001 - 01.2004
Teller
Merchants Bank of Alabama
05.2001 - 07.2004
High School Diploma -
Fairview High School
08.1998 - 05.2001