Debra Hegwood
Abilene,TX
Summary
Persuasive Insurance Agent with expertise in assessing client needs, advising on coverage options and monitoring insurance claims. Energetic and communicative professional with 21 years of experience. Dedicated to developing meaningful client relationships and offering best solutions for coverage.
Overview
1
1
year of professional experience
Work History
Insurance Agent
Perry Hunter Hall Insurance
Abilene, Texas
05.2021 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Conducted annual reviews of existing policies to update information.
- Remained impartial in order to advise clients based on circumstances.
Education
High School Diploma -
Reserve High School
Reserve, NM05.1979
Skills
- Claims Reporting Systems
- Policy Renewals
- Insurance Policy Sales
- Premium Calculations
- Claims Information Gathering
- Form Completion and Submission
- Policyholder Communication
- Life Insurance
- Insurance Customization
- Vision and Dental Insurance
- Policy Feature Explanations
- Quotes and Sales
- Underwriter Collaboration
- Medicare Compliance
- Information Updates
- Customer Complaint Resolution
- Licensing Requirements
- Billing Inquiries
- Customer Service and Assistance
- Inbound Customer Calls
- Professional Correspondence
- Oral and Writing Communication
- Benefits Explanations
- Insurance Eligibility
Timeline
Insurance Agent
Perry Hunter Hall Insurance
05.2021 - Current
High School Diploma -
Reserve High School
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