Amber Reid
Folsom,CA
Summary
Proven Cocktail Server with a track record of enhancing customer satisfaction and boosting beverage sales through strategic upselling at Thunder Valley Casino And Resort. Expert in customer service and cash handling, adept at creating personalized experiences for guests. Demonstrated ability to manage high-volume dining efficiently, ensuring guest loyalty and repeat business.
Overview
11
11
years of professional experience
Work History
In-Home Caretaker
Self
11.2018 - 10.2024
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Contributed positively to team meetings by sharing insights gained from direct client interactions.
- Provided emotional support through active listening and empathetic communication, fostering positive relationships with clients.
- Enhanced clients'' quality of life by providing compassionate and attentive in-home care.
- Conducted safety assessments within clients'' homes, implementing modifications as needed to reduce fall risks and other hazards.
Cocktail Server
Thunder Valley Casino And Resort
10.2017 - 12.2018
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
Cocktail Server
Redhawk Casino
07.2016 - 10.2017
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
VIP Bottle Server/Promotional Model
Back Bar Usa
04.2014 - 06.2016
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
Education
Aesthetician - Aesthetics
Euphoria Institute
Las Vegas, NV08.2015
Skills
- Customer Service
- Cash Handling
- Handling large groups
- Alcohol awareness
- Familiarity with POS systems
- High-volume dining
- Efficient multitasking
- Reliability and punctuality
- Cleaning and sanitization
Timeline
In-Home Caretaker
Self
11.2018 - 10.2024
Cocktail Server
Thunder Valley Casino And Resort
10.2017 - 12.2018
Cocktail Server
Redhawk Casino
07.2016 - 10.2017
VIP Bottle Server/Promotional Model
Back Bar Usa
04.2014 - 06.2016
Aesthetician - Aesthetics
Euphoria Institute