Amber Reyes
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Order Processing Specialist
Omni Logistics
Coppell, TX
01.2021 - Current
- Coordinated with customers regarding order changes, cancellations, and returns.
- Resolved customer inquiries related to order processing in a timely manner.
- Performed data entry tasks associated with updating customer accounts in the system.
- Tracked shipments using shipping software applications.
- Responded promptly to customer complaints or inquiries via phone, email, or mail.
- Filled customer orders and transported items to delivery platform, meeting company standards for safety, security and timeliness.
- Provided support to other departments during peak order periods.
- Read and understood pick sheets in order to prepare accurate customer orders.
Logistics Team Leader
Tigers Logistics
Fort Worth, TX
01.2018 - 10.2020
- Created reports on shipment progress, order status, customer satisfaction.
- Assigned tasks to team members according to their skillset and experience level.
- Provided guidance and training to new staff members on logistics operations.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Responded promptly to customer inquiries regarding order status or product availability.
- Monitored customer service levels and identified areas for improvement.
- Maintained accurate records of inventory, shipments, and deliveries.
- Ensured compliance with safety regulations in the handling of goods.
- Performed quality assurance checks on incoming and outgoing shipments as needed.
Education
High School Diploma -
Winfree Academy
Irving, TX06-2012
Skills
- Order Management
- Data Entry Skills
- Updating Logs
- Filing
- Clerical Support
- Spreadsheet Management
- Customer Relations
- Microsoft Excel
- Critical Thinking
- Multitasking and Prioritization
- Microsoft Word
- Phone Call Answering
- Customer Service
- Filing and Data Archiving
Timeline
Order Processing Specialist
Omni Logistics
01.2021 - Current
Logistics Team Leader
Tigers Logistics
01.2018 - 10.2020
High School Diploma -
Winfree Academy