Claressa Dixon
San Leandro,CA
Summary
Order Processing Specialist with a strong track record in streamlining sales processes and enhancing organizational efficiency. Proficient in customer relationship management, ensuring timely resolution of inquiries and accurate order validation. Focused on driving revenue growth through effective quote preparation and sales opportunity identification.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Order Processing Specialist
Turnitin LLC
Oakland, CA
01.2013 - 05.2026
- Prepared quotes and validated purchase orders, streamlining sales process and activating service for plagiarism licensing
- Resolved customer issues related to software licensing and usage ensuring a smooth customer experience
- Identified and qualified new and existing sales opportunities throughout sales cycle to enhance revenue generation
Sales Support Assistant
Robert Half International
Oakland, CA
10.2008 - 01.2013
- Acted as a liaison between recruiters and candidates.
- Verified background check documentation and conducted background checks to ensure candidate eligibility and compliance.
- Conducted employment evaluations maintained payroll timesheets and payroll adjustments
- Prepared detailed expense reports for financial tracking, managed accounts payable/receivable, and organized drug testing documentation.
- Assisted in developing marketing strategies and coordinated events to strengthen Client and Candidate alliances.
Loan Processor
Greenpoint Mortgage
Pleasanton, CA
09.2007 - 08.2008
- Verified satisfactory completion of documentation and validated compliance with FHA FNMA and FHLMC and other investor requirements.
- Reviewed incoming loans to assess loan worthiness and ensure compliance with lending standards.
- Collaborated with appraisal management, title, and escrow to secure approvals and expedite resolution of discrepancies in loan files.
- Communicated with branch management and account executives to provide updates on loan status and address any issues.
Home Mortgage Associate
Wells Fargo Home Mortgage
Brentwood, CA
12.2005 - 08.2007
- Reviewed and analyzed loan conditions, purchase contracts, appraisals, and asset documentation to ensure compliance with credit and income verification standards.
- Evaluated financial information to determine loan eligibility and risk assessment.
- Facilitated timely processing of purchases, refinances, and special circumstance loans.
- Assisted clients in completing mortgage applications and gathering necessary documentation.
- Communicated with clients regarding loan status and provided timely updates.
Education
High School Equivalency Diploma - General High School Curriculum
Castlemont High School
Oakland, CAGENERAL EDUCATION
LANEY COMMUNITY COLLEGE
Oakland, CACertificate - Medical Technology
Castro Valley Adult School
Castro Valley, CASome College (No Degree) - Medical Technology
Hayward Adult School
Hayward, CASkills
- Mortgage processing
- Order management
- Compliance verification
- Data input accuracy
- Excel and Microsoft Word
- CRM management
- Financial reporting
- Data analysis
- ERP system management
- Customer relationship management
- Detail orientation
- Time management
- Problem solving
- Relationship building
- Relationship building
Detailed References
References Available on Request
Certification
- Medical Terminology
- Medical Billing and Coding
Timeline
Order Processing Specialist
Turnitin LLC
01.2013 - 05.2026
Sales Support Assistant
Robert Half International
10.2008 - 01.2013
Loan Processor
Greenpoint Mortgage
09.2007 - 08.2008
Home Mortgage Associate
Wells Fargo Home Mortgage
12.2005 - 08.2007
High School Equivalency Diploma - General High School Curriculum
Castlemont High School
GENERAL EDUCATION
LANEY COMMUNITY COLLEGE
Certificate - Medical Technology
Castro Valley Adult School
Some College (No Degree) - Medical Technology
Hayward Adult School