Amber Reyes
Simi Valley,CA
Summary
Highly-dedicated and detail-oriented professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to manage high stress situations with empathy and professionalism while maintaining a positive customer experience. Passionate about delivering top-tier service and fostering long-term relationships by anticipating customer needs and providing tailored solutions.
Overview
10
10
years of professional experience
Work History
Esthetician
A Goddess Lashes
Studio City, CA
02.2019 - Current
- Provided personalized consultations and service to clients, addressing their needs, and ensuring satisfaction with treatments.
- Maintained a high level of client satisfaction by delivering exceptional service, resolving concerns, and tailoring treatments to individual experience.
- Successfully managed a busy schedule of clients, ensuring timely service while maintaining high-quality standards. Managing appointments efficiently.
- Provided detailed aftercare instructions and followed up with clients to ensure satisfaction and results.
- Developed strong, long-term relationships with clients by demonstrating empathy and care for their personal needs.
Collector Agent
Maffei Medical Management
San Fernando, CA
01.2015 - 03.2019
- Effectively communicated with attorneys, insurance adjusters and patients to negotiate payments, explain billing process and resolve outstanding balances.
- Assisted Doctors in resolving billing discrepancies by working with attorneys and adjusters ensuring clarity and understanding.
- Provided empathetic and professional support to patients facing financial difficulties, offering solutions to help them manage debt.
- Reviewed and processed patient accounts, ensuring accurate data entry and compliance with medical and financial regulations.
- Negotiated payments with patients and established effective payments to recover outstanding debt, while maintaining a positive client relationship.
- Managed a high volume of accounts, prioritized collections based on urgency, and consistently met monthly collection goals.
Education
Esthetician -
Palace Beauty College
Los Angeles, CA02-2019
High School Diploma -
North Valley Occupational Center - Aviation Center
Mission Hills, CA01-2014
Skills
- Client Needs Assessment
- Consultations
- Client Intakes
- Scheduling
- Data Collection
- Data Entry
- Call Management
- Account updating
- Appointment Scheduling
- Inbound and Outbound Calling
- Problem Resolution
- Critical Thinking
- Positive and professional
- Paperwork Processing
Timeline
Esthetician
A Goddess Lashes
02.2019 - Current
Collector Agent
Maffei Medical Management
01.2015 - 03.2019
Esthetician -
Palace Beauty College
High School Diploma -
North Valley Occupational Center - Aviation Center