Amber Rice
Antlers,OK
Summary
Efficient professional with proven knowledge of customer service, confidential correspondence, with staff training and development. Aiming to leverage my skills to successfully fill a role at your company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Occupancy Manager
Reynolds Construction
Antlers, OK
01.2009 - Current
- Create leases, rules and regulations, and numerous forms that we use currently on all our properties.
- Train new staff on how to properly run their property from move-in to make ready.
- Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
- Investigate complaints, disturbances, and violations and resolve problems following management rules and regulations.
- Process monthly reports to submit to HUD.
- All operations including recertify all tenants on an annual basis, interim certifications, and performing all apartment inspections, maintenance, evictions, and lease renewals.
- Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy and HUD requirements.
Training/QA Manager/Site Mangaer
AmeriContact
Antlers, OK
10.2003 - 12.2007
- Managed 30+ employees with 1 supervisor.
- Created and implemented training material and trained all employees for the majority of each campaign for 1+ sites.
- Managed all aspects of cold call outbound and inbound campaigns.
- Managed Quality Assurance for every employee for 1+ sites.
- Preparation and presentation of reports and other documents.
- Maintained and monitored employee attendance and performance to provide payroll reports as well as counseling and corrective actions.
Education
Associate of Arts - Marketing
The Art Institute of Dallas
Dallas, Tx05.1998
Skills
One Site
Date Entry
Excel
Office
Certification
Certified Occupancy Specialist 2011
Fair Housing Training 2015
Advanced Occupancy Certified 2017
Timeline
Certified Occupancy Manager
Reynolds Construction
01.2009 - Current
Training/QA Manager/Site Mangaer
AmeriContact
10.2003 - 12.2007
Associate of Arts - Marketing
The Art Institute of Dallas
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