Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Rice

Peoria,AZ

Summary

Detail-oriented Subrogation Specialist driven to resolve claims fairly while representing interests of employer. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view.

History of successfully developing and managing strong teams through proactive training and issue management.

Skilled at designing and following production schedules with proven history of maximizing productivity for production.

Maintains workplace culture consistent with organization's mission and values. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Subrogation Specialist

Allstate Insurance Co
11.2021 - Current
  • Documented specific claims by completing and recording forms, reports and logs.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Reviewed and evaluated subrogation claims to determine potential recovery opportunities.
  • Negotiated settlements with responsible parties to maximize subrogation recoveries.
  • Managed multiple tasks efficiently while adhering to strict deadlines.
  • Utilized advanced problem-solving techniques to resolve disputes quickly and effectively.

Neg Workgroup Processor

Allstate Insurance Co
04.2023 - 10.2023
  • Researched complex cases and developed appropriate solutions in a timely manner.
  • Reviewed and verified claims returned from Arbitration.
  • Researched third-party carrier disputes and initiated appropriate actions to resolve them efficiently.
  • Assisted in training new staff members on collection processes and procedures.

Employee Council Member

Allstate Insurance Co
02.2024 - 10.2024
  • Met with constituents to listen to their concerns and address their questions or complaints.
  • Assisted in developing strategies for implementing changes that would benefit the community.

Accellerated Development Program

Allstate Insurance Co
08.2024 - 11.2024
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Developed essential skills and techniques through diligent practice.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Effectively and efficiently studied for and passed the Arizona state adjusters exam.

Education

High School Diploma -

Stratford High School
Stratford, OK
05.2000

Skills

  • Decision-making
  • Training and mentoring
  • Issue and conflict resolution
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Investigative Research

Timeline

Accellerated Development Program

Allstate Insurance Co
08.2024 - 11.2024

Employee Council Member

Allstate Insurance Co
02.2024 - 10.2024

Neg Workgroup Processor

Allstate Insurance Co
04.2023 - 10.2023

Subrogation Specialist

Allstate Insurance Co
11.2021 - Current

High School Diploma -

Stratford High School
Amber Rice