Amber Rice
Higginson,AR
Summary
Dynamic professional with extensive experience in team supervision, operational efficiency, and staff training. Proven ability to leverage strong leadership skills to enhance productivity and boost team morale while implementing effective processes that adapt to evolving organizational needs. A track record of successfully managing team operations ensures seamless workflow and achievement of objectives while upholding high standards of quality and efficiency. Recognized for exceptional leadership and problem-solving capabilities in fast-paced environments, driving teams to excel under pressure.
Overview
21
21
years of professional experience
Work History
Shift Leader
Hardee's (Loves Travel Stop and Saddle Peak LLC)
01.2024 - Current
- Administrative Tasks: Completing shift reports, tracking waste, and sometimes performing inventory counts or making bank deposits
- Gold Standard Quality: Hardee's is big on their "Made from Scratch" biscuits and charbroiled burgers. My job is to ensure every order meets those quality specs.
- Food Safety (HACCP): The enforcer for handwashing, glove use, and temping food to ensure everything is stored and cooked at safe temperatures.
- Cleanliness: Oversee the "QSC" (Quality, Service, Cleanliness) standards, making sure the dining room and kitchen stay spotless.
- Problem Solving: The first point of contact when a customer has a complaint I handle everyone with a calm, professional attitude to set the example for crew members.
- Speed of Service: Monitor the "timer" in the drive-thru and push the crew to keep the line moving quickly without sacrificing accuracy.
- Supervised daily operations, ensuring adherence to company policies and standards.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained and mentored team members, fostering a collaborative work environment.
Administrative Secretary
Robbins Service
01.2016 - 01.2023
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Recruit, interview, and select employees
- Interpret and communicate work procedures and company policies to staff
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Develop or update procedures, policies, or standards
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Monitor inventory levels and requisition or purchase supplies as needed
- Arrange for necessary maintenance or repair work
- Interacting With Computers
- Processing Information
- Communicating with Supervisors, Peers, or Subordinates
- Organizing, Planning, and Prioritizing Work
- Updating and Using Relevant Knowledge
- Thinking Creatively
- Scheduling Work and Activities
- Experience with: 10-key calculators, Adobe Systems Adobe Acrobat, Bookkeeping software, Computer laser printers, Data entry software, Desktop computers, Facebook, Intuit QuickBooks, Microsoft Excel, Microsoft Exchange Server, Microsoft Internet Explorer, Microsoft Office, Microsoft Outlook, Microsoft Word, Payroll software, Personal computers, Photocopiers, Photocopying equipment, Scanners, Tax software, Voice mail systems, Web browser software Telemarketing
Manager
The Heritage company
06.2005 - 11.2015
- Identify and build relationships with potential donors
- Secure commitments of participation or donation from individuals or corporate donors
- Develop strategies to encourage new or increased contributions
- Create or update donor databases
- Direct or supervise fundraising staff, including volunteer staff members
- Develop or implement fundraising activities, such as annual giving campaigns or direct mail programs
- Monitor progress of fundraising drives
- Establish fundraising or participation goals for special events or specified time periods
- Explain the tax advantages of contributions to potential donors
- Establishing and Maintaining Interpersonal Relationships
- Communicating with Persons Outside Organization
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Interacting With Computers
- Coordinating the Work and Activities of Others
- Thinking Creatively
- Guiding, Directing, and Motivating Subordinates
- Judging the Qualities of Things, Services, or People
- Documenting/Recording Information
- Analyzing Data or Information
- Coaching and Developing Others
- Resolving Conflicts and Negotiating with Others
- Interpreting the Meaning of Information for Others
- Evaluating Information to Determine Compliance with Standards
- Provide Consultation and Advice to Others
- Training and Teaching Others
- Inspecting Equipment, Structures, or Material
- Repairing and Maintaining Electronic Equipment
- Repairing and Maintaining Mechanical Equipment
- Experience with: Foundatino Directory Online (FDO), Microsoft Excel, Personal computers
Education
Some College - Business and Social Skills
ASU Beebe
Beebe, AR05.2006
High School Diploma or Equivalent - Education, General
Searcy High School
Searcy, AR04.2004
Skills
- Constructive mindset, Cash management, Strategic team guidance, Effective problem resolution,Willingness to adjust hours, Proficient in verbal and written communication, Proficient in conflict management, Team leadership, Effective team coordination, Problem-solving
Timeline
Shift Leader
Hardee's (Loves Travel Stop and Saddle Peak LLC)
01.2024 - Current
Administrative Secretary
Robbins Service
01.2016 - 01.2023
Manager
The Heritage company
06.2005 - 11.2015
High School Diploma or Equivalent - Education, General
Searcy High School
Some College - Business and Social Skills
ASU Beebe