Hi, I’m
AMBER RICHARDSON
Twinsburg,Ohio
Summary
Experienced Case Manager offers support and enrichment and demonstrates stable emotional progress for students in need. Proven history of implementing instructional practices and high-quality results, Along with collaboration with students, parents, and teachers to support student growth. Excellent collaborator dedicated to providing first-rate supportive guidance.
Compassionate Case Manager experienced in school environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, and communication abilities.
Overview
6
years of professional experience
Work History
Heart To Heart Health And Wellness , Cleveland , OH
Case Manager (School Based)
07.2020 - Current
Job overview
- Helped clients in need receive appropriate, high-quality care with reasonable results.
- Partnered with appropriate staff to develop and implement individualized care plans and documented client interactions and interventions in electronic charting systems.
- Managed caseload of school-based children in Garfield City school system to provide comprehensive, care and support for students.
- Developed positive relationships with parents to foster communication and encourage involvement in student growth.
EYE FOR CHANGE YOUTH AND FAMILY SERVICES, Cleveland, OH
Case manager
08.2018 - 06.2020
Job overview
- Accomplishes clients care by assessing treatment needs developing, monitoring, and evaluating treatment plans and progress facilitating interdisciplinary approaches
- Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
- Identified care needs of individual clients and coordinated responses based on needs, goals and limitations.
Key Bank, Brooklyn, Ohio
Customer service specialist, Online bank representative
02.2017 - 07.2018
Job overview
- Maintaining positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Skill set
- Trained in online banking
- Level 1 – basic banking training in deposit accounts
- Level 2 trained – credit lines and products of all types
- Microsoft word efficient
- Excel
- Fast typing skills
- High productivity rate
- E- commuter 2
Chase Bank, Independence, Oh
Bank Teller
10.2016 - 02.2017
Job overview
- Maintain contact with clients regarding cash and checking services
- Handle deposits, withdrawals, money orders, cashier and travelers’ checks and credit card advances
- Balance cash drawers
- Cross-sell bank products and services
- Transfer funds and accept loan payments
- Examine checks for endorsements
- Perform data entry services regarding clients’ accounts and transactions
Education
Cuyahoga Community College , Cleveland, OH
Associate of Science from Social Work
05.2024
University Overview
- Relevant Coursework: Social Work & Psychology studies
- 3.5 GPA
Bedford High School , Bedford, OH
High School Diploma
05.2012
Skills
- Case Planning
- Case Management Tracking
- School Visits
- Educational Strategies
- Verbal and Written Communication
- Group Therapy
- Annual Case Reviews
- Community Outreach
- Resource Identification
Hobby - Blogging
I run a christian based encouragement blog empowering women all over the world.
Timeline
Case Manager (School Based)
Heart To Heart Health And Wellness
07.2020 - Current
Case manager
EYE FOR CHANGE YOUTH AND FAMILY SERVICES
08.2018 - 06.2020
Customer service specialist, Online bank representative
Key Bank
02.2017 - 07.2018
Bank Teller
Chase Bank
10.2016 - 02.2017
Cuyahoga Community College
Associate of Science from Social Work
Bedford High School
High School Diploma
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