Amber Richardson
Amarillo,TX
Summary
Dedicated and results-driven professional with a steadfast commitment to excellence and longevity in administrative work. Possessing 20 years of experience in administrative duties, I am eager to leverage my expertise to contribute meaningfully to Amarillo College's Business Affairs. Known for my strong work ethic, reliability, and passion for continuous improvement, I am committed to establishing myself as a valuable, long-term asset within your organization. Ready to bring enthusiasm, dedication, and a proactive approach to the team.
Overview
7
7
years of professional experience
Work History
Success Coach/ Business and Emerging Technology
Amarillo College
10.2023 - Current
- Provide personal support to students to help them achieve their academic, personal, and career goals
- Monitoring progress of students
- Tracking students' academic progress and providing ongoing support and encouragement
- Provide community resources for students who have additional need of support outside of Amarillo College
- Assist students in addressing academic challenges, overcoming obstacles, time management, and finding solutions to personal and academic issues
- Retention driven and focused.
- Enhanced client success by developing personalized coaching strategies and setting achievable goals.
- Cultivated strong relationships with external partners to provide additional resources for client support when needed.
- Continuously improved own skill set by attending professional development seminars and staying current on industry trends.
- Empowered students to take ownership of their personal growth journey through self-reflection exercises and goal-setting activities.
Administrative Assistant III
Amarillo College
05.2021 - 10.2023
- Dean’s List, Commencement, Nurse Pinning set up and facilitation
- Collaboration with other departments, faculty/staff, universities, and community partners to facilitate academic initiatives and partnerships
- Event organization- organizing academic events such as conferences, seminars, workshops, and travel
- Credit card reconciliation and budget management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Enrollment Specialist
Amarillo College
07.2017 - 05.2021
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Understood and thoroughly explained services provided to customers and potential customers.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
Education
Curriculum Instruction, Technological Design -
Western Governors University
Salt Lake City, UT05.2024
Fine Arts and Humanities/ Behavioral Sciences -
West Texas A&M
Canyon, Texas05.2023
High School Diploma -
Randall High School
Amarillo, Texas05.1996
Skills
- Colleague
- Nitro
- Etrieve
- Google Workspace
- JP Morgan
- Microsoft Office
- Outlook scheduling software and Google Calendar
- Zoom
- Microsoft Teams
- Strong communication abilities (both written and verbal)
- Excellent organization skills
- High attention for detail
- Ability to prioritize task effectively
- Positive and proactive attitude
- English
- Spanish
Leadership And Activities
Friends for Asia, English Teacher, A volunteer organization that places individuals in Thailand, Bali, Nepal, and Vietnam to teach grade school children English
Timeline
Success Coach/ Business and Emerging Technology
Amarillo College
10.2023 - Current
Administrative Assistant III
Amarillo College
05.2021 - 10.2023
Enrollment Specialist
Amarillo College
07.2017 - 05.2021
Curriculum Instruction, Technological Design -
Western Governors University
Fine Arts and Humanities/ Behavioral Sciences -
West Texas A&M
High School Diploma -
Randall High School