MARCELLA EGGERS
Searcy,AR
Summary
Software Support Analyst specializing in HR and Payroll systems with expertise in Document Imaging. Proficient in Microsoft Excel, Word, Unibasic, Unidata, Colleague Studio, and Softdocs Etrieve. Holds an Associate's Degree in Computer Applications and Web Programming from Iowa Western Community College, demonstrating a strong foundation in finance and technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Manager
Resort Lifestyles Community
11.2023 - 11.2024
- Oversaw growth and management of Retirement Community to enhance resident experience.
- Ensured continuous operation of Retirement Community, maintaining high standards of service.
- Supervised leadership team to drive performance and operational excellence.
- Responded to emergency calls, executing appropriate actions swiftly.
- Managed budget effectively while analyzing financial and performance data.
Software Support Analyst
Iowa Western Community College
05.2019 - 11.2023
- Created and upheld detailed documentation for system procedures and programs.
- Provided recommendations for development of new code or reuse of existing code in Colleague Studio.
- Provided HR and payroll software support, enhancing operational efficiency across departments.
- Maintained data integrity for multiple departments, ensuring accuracy and reliability.
- Generated comprehensive data reports to facilitate departmental decision-making.
- Assisted accounting with year-end processes to ensure timely completion and compliance.
- Supported various departments in fulfilling state and federal reporting requirements.
- Stayed ahead of emerging technologies and programming techniques to continuously improve skill set and software solutions.
Payroll and Bank Rec Specialist
Iowa Western Community College
03.2017 - 05.2019
- Executed payroll processes, including time entry and leave accrual updates.
- Uploaded direct deposit information with banking institutions.
- Printed checks for payroll disbursements.
- Generated payroll reports for state and federal payments.
- Transferred carrier files for TIAA and IPERS.
- Reconciled all bank accounts.
- Prepared monthly and quarterly financial reports and journal entries.
Foundation Accountant
Iowa Western Community College
02.2016 - 03.2017
- Recorded all Foundation donations accurately.
- Compiled monthly financial statements for review.
- Generated GL reports for management analysis.
- Prepared daily journal entries for GL to ensure accuracy.
- Tracked and prepared reports for large fundraising events.
- Assisted in organizing Black Tie and Golf Outings effectively.
Education
ASSOCIATE'S DEGREE - COMPUTER APPLICATIONS AND WEB PROGRAMMING
IOWA WESTERN COMMUNITY COLLEGE
Council Bluffs, IA07.2015
Skills
Soft Skills
- Analytical thinking
- Problem solving
- Verbal and written communication
- Time management
- Attention to detail
- Self motivation
- Daily operations oversight
- Process improvement
- Customer relationship management
Technical Skills
- Microsoft Office
- Database management
- Data analysis
- Reporting and metrics
- Administrative support
- HTML and CSS development
- SQL
- Financial budgeting
- Feedback collection
- Software troubleshooting
- Report generation
- Unibasic/Unidata
Software Skills
- Workday
- Colleague
- Colleague Studio
- Informer
- Avid
- Concur
- Sysaid
- Softdocs
Certification
- Workday Basic Series Course Certification April 2025
Timeline
Community Manager
Resort Lifestyles Community
11.2023 - 11.2024
Software Support Analyst
Iowa Western Community College
05.2019 - 11.2023
Payroll and Bank Rec Specialist
Iowa Western Community College
03.2017 - 05.2019
Foundation Accountant
Iowa Western Community College
02.2016 - 03.2017
ASSOCIATE'S DEGREE - COMPUTER APPLICATIONS AND WEB PROGRAMMING
IOWA WESTERN COMMUNITY COLLEGE