Amber Ridgeway
Ward ,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Member Frontline
Sam's Club
08.2017 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Direct Care Worker
Ellisville State School
10.2016 - 05.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Documented vitals, behaviors and medications in client medical records.
Merchandiser
Walmart
01.2015 - 10.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Production Worker
Howard’s Industrial
06.2014 - 04.2016
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Cashier
Cato Fashions
06.2012 - 06.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
N/a - Radiologic Technology
Jones County Junior College
Ellisville, MS 08.2014
Diploma -
Choctaw County High School
Butler, AL05.2012
Skills
- Proper Storage Procedures
- Information Updates
- Unpacking Deliveries
- Carrying Purchases
- High-Volume Environments
- Customer Transactions
- Form Knowledge
- Service Requests
- Performance Goals
- POS Inventory System Operation
- Billing and Payment Processing
- Telephone System Management
- Customer Care
- Customer Loyalty
Timeline
Member Frontline
Sam's Club
08.2017 - Current
Direct Care Worker
Ellisville State School
10.2016 - 05.2017
Merchandiser
Walmart
01.2015 - 10.2016
Production Worker
Howard’s Industrial
06.2014 - 04.2016
Cashier
Cato Fashions
06.2012 - 06.2014
N/a - Radiologic Technology
Jones County Junior College
Diploma -
Choctaw County High School