Amber Ritrovato
Frisco,TX
Summary
Dynamic professional with extensive experience as a Personal Assistant at DCS Aviation, LLC, excelling in managing confidential information and optimizing executive schedules. Proven track record in employee training and providing outstanding customer service to enhance the guest experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Owner
Development and Construction Services
Dallas, TX
11.2022 - Current
- Managed high priority and confidential information.
- Prioritized tasks, keeping diligent track of project timelines and deadlines.
- Answered phone calls, emails and responded promptly to inquiries from customers and vendors.
- Ran errands and picked up goods to meet staff needs.
Personal Assistant to the Owner
DCS Aviation, LLC
Dallas, TX
11.2022 - Current
- Handled confidential information with discretion and maintained a high level of professionalism at all times.
- Answered calls and emails from clients and delivered messages on behalf of executives.
- Ran errands and picked up goods to meet staff needs.
- Managed calendar and travel arrangements for the owner while keeping track of details and deadlines.
Bartender / Bartender Trainer
Hooters of America
Addison, TX
10.2013 - 10.2022
- Evaluated employee progress throughout the course of their training period, making changes as needed.
- Provided individualized coaching and feedback to help develop employees' skillsets.
- Trained new bartenders on techniques and bar procedures
- Maintained cleanliness and organization of the bar area.
- Efficiently managed multiple tasks simultaneously, while maintaining a professional demeanor.
- Managed inventory and restocked supplies as needed.
- Developed strong working relationships with customers and staff.
Server
Kotta Sushi Lounge
Frisco, TX
05.2013 - 10.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Bartender / Bartender Trainer
Twin Peaks
Frisco, TX
01.2012 - 01.2013
- Evaluated employee progress throughout the course of their training period, making changes as needed.
- Provided individualized coaching and feedback to help develop employees' skill sets.
- Incorporated innovative methods into the training program, designed to improve outcomes and increase efficiency.
- Kept bar organized and clean during busy hours.
- Maintained cleanliness and organization of the bar area.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Rains ISD
Emory, TX05.2008
Skills
- Outstanding customer service
- Employee training
- Team collaboration
- Budgeting assistance
- Microsoft Office 365
- TABC regulations
- Aloha POS
Certification
- Dental Assistant
- TABC certified
Timeline
Personal Assistant to the Owner
Development and Construction Services
11.2022 - Current
Personal Assistant to the Owner
DCS Aviation, LLC
11.2022 - Current
Bartender / Bartender Trainer
Hooters of America
10.2013 - 10.2022
Server
Kotta Sushi Lounge
05.2013 - 10.2022
Bartender / Bartender Trainer
Twin Peaks
01.2012 - 01.2013
High School Diploma -
Rains ISD