AMBER RODRIGUEZ

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Responsibilities performed in fast paced, high call center.

Responded via phone,computer,fax from patients and/or referring physicians with courtesy and professionalism.

Completed outbound calls when patient RX received from physicians. Scheduled canceled, rescheduled when patients called in for exams for multiple imaging center locations.

Collected, processed accurate patient demographics and clinical information pertinent to specific exams while maintaining patient privacy in accordance to HIPA privacy protocols.

• Managed and recorded all visitor entries on the approved forms for the community
• Maintained a daily log of all access and any items delivered in my care such as packages, keys, etc
• Booked reservations for suites and processed billing, payments for accommodations
• Assisted residents with calling and confirming incoming guests and visitors
• Reported to maintenance, housekeeping and property manager of any issues that arose with resident homes and common areas
• Conducted visual inspections on homes for seasonal residents and reported any findings of malfunctioning utilities, appliances, etc

• Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
• Patrolled assigned areas on campus, dental and medical school, offices, labs, classrooms, libraries for signs of disturbance.
• Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
• Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.

• Assisted in maintaining a safe environment by patrolling campus facilities, parking lots, as well as loading docks
• Guarded and protected University property against theft, fire and vandalism, as well as maintained order and enforce regulations
• Monitored video surveillance and inspected any irregularities or suspicious persons
• Notified, responded to and assisted agencies such a EMS, Police Officers when emergencies arose within the University
• Recorded any special personal badge IDs for special access for restricted areas of the campus
• Issued temporary identification cards and access to visitors
• Assisted and responsible for training all new personnel
• Received certificate in Counterterrorism

• Arranged meetings with sales representatives from different companies and purchased products fit for the store
• Maintained inventory of products and supplies by ordering items based on demand
• Attended to walk-in customers, as well as Corporate account customers and assisted them with their needs for stationary products
• Responsible for training new personnel for cashier, sales and corporate account positions
• Managed daily closing procedures, reviewing daily revenue and counting receipts from sales