AMBER ROGERS
Brooklyn,NY
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
The Dermatology Specialists
2023.02 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-lined phone system while pleasantly and professionally greeting patients
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Coordinated patient scheduling, check-in/out and payments for billing
- Knowledge of ECW system
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Adhered to strict HIPAA guidelines to protect patient privacy.
Bridal Stylist
Kleinfeld Bridal
2021.10 - 2022.12
- Luxury sales, building relationships with designers
- Customer service
- Upselling and negotiation
- Provided exceptional communication skills including empathy, while creating positive experiences and customer trust
Bridal Stylist
David’s Bridal
2018.10 - 2020.07
- Handling and selling designer wedding gowns
- Scheduling bridal and dress appointments as well
- Assisted in customer measurements and orderings of garments
Cashier
Taco Bell
2018.03 - 2018.08
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Floor Associate Floater
Macy's
2016.05 - 2017.01
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Cookware Specialist/Sales
Macy’s
2014.06 - 2015.02
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Demonstrated products and specific features at customer locations and special events.
- Educated new sales staff on store policies and customer support operations.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Tanning Assistant
Beach Bum Tanning
2014.04 - 2014.07
- Performed sanitation of all used equipment.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
Receptionist
Bleir, Bleir & Buggy ESQ
2012.05 - 2012.07
- Performed all administrative duties: taking phone calls, copying, filing, and e-mailing clients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Human Services/Hospitality
New York City College of Technology (CUNY)
New York, NY2020
Skills
- Customer Needs Assessments
- Outstanding Active Listening Skills
- Goal-Driven
- Team Cooperation
- Exceeding Customer Expectations
- Store Policies and Procedures
- Adaptable and Flexible
- Maintaining Quality Assurance Standards
Hobbies
- Reading
- Writing
- Volunteering
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Receptionist
The Dermatology Specialists
2023.02 - Current
Bridal Stylist
Kleinfeld Bridal
2021.10 - 2022.12
Bridal Stylist
David’s Bridal
2018.10 - 2020.07
Cashier
Taco Bell
2018.03 - 2018.08
Sales Floor Associate Floater
Macy's
2016.05 - 2017.01
Cookware Specialist/Sales
Macy’s
2014.06 - 2015.02
Tanning Assistant
Beach Bum Tanning
2014.04 - 2014.07
Receptionist
Bleir, Bleir & Buggy ESQ
2012.05 - 2012.07
Human Services/Hospitality
New York City College of Technology (CUNY)
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