AMBER ROOF
Portland,OR
Summary
Committed professional seeking a Government Customer Support opportunity to apply customer service skills, ensuring a responsive and supportive environment for all community interactions. Consistently contributes to team success through reliable communication and adaptability to changing requirements. Known for analytical thinking, attention to detail, and effective collaboration.
Overview
26
26
years of professional experience
Work History
Estimator
Traffic Safety Supply Company
02.2023 - 08.2026
- Utilized cost and market condition research to generate accurate project estimates
- Analyzed project plans and jurisdictional specifications to determine product compliance and accurate cost projections
- Compiled forms and secured approvals for State submittals, ensuring compliance and facilitating timely project progression
- Project Management: Monitored projects from start to finish, addressed customer changes and needs throughout
- Communicated with vendors and customers to track purchase orders and lead times, ensuring smooth transactions and project flow
- Compiled forms and secured approvals for State submittal process, ensuring compliance and timely project progression
- Collaborated with departments to ensure quality and timely production, enhancing project delivery and customer satisfaction
- Developed and established comprehensive project management database
- Led safety team meetings to ensure compliance with OSHA regulations responsible for meeting agendas, reporting to OSHA and facilitated safety requirements determined at meetings
Commercial Customer Service Representative
WFG National Title Insurance Company
05.2015 - 01.2023
- Provided accurate detailed information regarding property to Realtors, developers, attorneys, and the general public via phone and email
- Developed custom marketing products for Realtors, enhancing client acquisition and business growth
- Coordinated and executed monthly marketing campaigns for customers, ensuring consistent engagement and outreach
- Coordinated monthly marketing campaigns for customers, fostering consistent engagement and outreach efforts
- Compiled research findings to determine property development feasibility
- Reviewed Realtor class documentation for accuracy, grammar, punctuation, and content compliance
Small Business Owner
Mountain Meadow Botanicals LLC
07.2020 - 09.2021
- Crafted small batch organic handmade soap, responding to customer demand for natural products
- Developed marketing strategies that enhanced brand visibility and promoted products, increasing customer engagement
- Directed daily business operations, aligning production, sales, and fulfillment with customer demand
- Managed inventory purchasing, ingredient sourcing, and stock control to maintain consistent product availability
Front Office Receptionist
Chenoweth Law Group
04.2014 - 05.2015
- Greeted clients professionally and managed front desk check-in with confidentiality
- Answered multi-line phones and routed client inquiries to attorneys and staff
- Directed phone calls to attorneys and engaged clients on various legal services offered
- Facilitated new client intake by gathering essential information to assess case viability
- Coordinated rental property management tasks, enhancing tenant satisfaction and ensuring property upkeep
- Managed accounts receivable processes to ensure accurate tracking of client payments
- Explained various legal services offered via phone, email, and in-person
- Performed website maintenance to ensure functionality and up-to-date content
- Administered CRE credits, maintaining compliance and ensuring accurate record-keeping
- Managed office supplies inventory
- Prepared incoming and outgoing mail, packages, and legal correspondence accurately
- Maintained reception area, conference rooms, and client-facing materials in orderly condition
- Handled sensitive client information discreetly while supporting daily office operations
Customer Service Representative
Fidelity National Title
09.2003 - 03.2006
- Executed customer marketing campaigns, leading monthly rollouts that enhanced customer engagement
- Responded to incoming phone calls, delivering accurate property information to assist customers
- Compiled in-depth property analysis reports
- Collaborated with colleagues to achieve goals and supported inter-departments
- Conducted training sessions for new hires
Title Officer
National Title Company of California
08.2000 - 06.2003
- Collaborated with Chief Title Officer to compile documents for title claim litigation, ensuring accuracy and compliance
- Assisted in recording, order desk, and customer service functions to streamline operations
- Conducted investigations of property title chains to verify ownership history and resolve discrepancies
- Assisted recording, order desk, and customer service departments
Education
High School Diploma -
Vineyard High
Livermore, CA01-2000
Skills
- Project Management
- Data Analysis
- Microsoft Office Proficiency
- Data Entry
- Cost Estimation
- Excellent Communication
- Strong Organization
- Adaptable
Timeline
Estimator
Traffic Safety Supply Company
02.2023 - 08.2026
Small Business Owner
Mountain Meadow Botanicals LLC
07.2020 - 09.2021
Commercial Customer Service Representative
WFG National Title Insurance Company
05.2015 - 01.2023
Front Office Receptionist
Chenoweth Law Group
04.2014 - 05.2015
Customer Service Representative
Fidelity National Title
09.2003 - 03.2006
Title Officer
National Title Company of California
08.2000 - 06.2003
High School Diploma -
Vineyard High