Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hi, I’m
Amber Ruffin-Dugger
Indianapolis,IN
Summary
Overview
28
years of professional experience
1
Certification
Work History
ComForcare Home Care
Home Health Aide
10.2024 - Current
Job overview
- Safeguarded patient privacy, upholding HIPAA regulations in all verbal and written communications.
- Collaborated with other healthcare professionals to develop individualized care plans for optimal patient outcomes.
- Improved patient satisfaction by providing attentive care and addressing their needs in a timely manner.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Bee At Home Care LLC
Business Owner
09.2011 - 09.2023
Job overview
- Owned Bee At Home Care
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Engaged customers through effective communication to identify their requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Interviewed, trained and supervised employees.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Amazon
Delivery Courier
11.2022 - 08.2023
Job overview
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
A Blissful Getaway
Massage Therapist
07.2004 - 03.2010
Job overview
- Provided clients with muscle relaxation
- Provided a variety of techniques to help alleviate pain or discomfort
- Provided body and muscle wellness
- Implemented relaxation techniques to create a soothing environment conducive to effective therapy sessions.
- Developed individualized treatment plans based on client assessments and preferences.
First Light Home Care
Patient Aide
10.1997 - 06.2007
Job overview
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Prepared meals according to individual dietary needs of each patient.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning
Education
Texas Education AgencyOnline TX
GED from General Studies
07.2000
University Overview
Skills
- Small business operations
- Planning and execution
- Business management
- Employee performance management
- Payroll
- Customer service
- Team leadership
Certification
HHA
CPR
Bloodborne pathogens certificate
HIPPA Certification
Timeline
Home Health Aide
ComForcare Home Care
10.2024 - Current
Delivery Courier
Amazon
11.2022 - 08.2023
Business Owner
Bee At Home Care LLC
09.2011 - 09.2023
Massage Therapist
A Blissful Getaway
07.2004 - 03.2010
Patient Aide
First Light Home Care
10.1997 - 06.2007
Texas Education Agency
GED from General Studies
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