Amber Ruhr
Billings,MT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Tasting Room Attendant
Laetitia Vineyard and Winery
01.2023 - 01.2024
- Delivering exceptional customer service to all customers
- Aquire new wine club members and retain current members
- Complete winery operations timely and efficiently
- Maintain a clean and safe working environment
- Complete opening and closing procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Tasting Room Manager/Wine Club Manager
Riverbench Vineyard and Winery LLC
01.2010 - 01.2016
- Educate and train staff on policies and procedures, staff scheduling, POS system, shipping a 2000 member wine club on time and wine club signups and protocol
- Provide a convenient, high-end wine club experience to customers and go above and beyond to ensure exceptional customer service
- Plan and execute winery events in Santa Maria and Santa Barbara Tasting Rooms
- Develop a Wine Club program to recruit new members and maintain old ones
- Organize four shipments per year
- Actively research and focus on improvements and better procedures for the tasting room and wine club program
- Perform opening and closing procedures, cash/credit card reconciliation, and daily register operations
- Act as a brand ambassador at all times.
- Worked flexible hours across night, weekend, and holiday shifts.
Tap Room Associate/Bartender
Naughty Oak Brewing Company
01.2017 - 01.2019
- Provide a fun and positive beer tasting experience for Coin Club members/customers
- Going above and beyond to ensure quality customer service
- Perform opening and closing procedures, cash/credit card reconciliation along with daily operations
- Assist in the execution of brewery events, hosting weekly trivia night
- Train new staff members on opening/closing of the bar along with cash register functions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Business Development/Sales Representative
Den Mat Holdings LLC
01.2006 - 01.2009
- Client education and training of products and procedures
- Sales of dental supplies, materials, and porcelain veneers
- Correspondence with clients regarding needed materials and account information.
Sr. Teller
Chase Bank
01.2003 - 01.2006
- Knowledge of opening and closing procedures
- Customer service for high volume Financial Center
- Process customer transactions quickly and efficiently
- Cash handling and daily balancing
- Knowledge of banking operations
- TCD custodian and cash vault custodian
- Supervise other tellers when needed
- Set a good example for other tellers.
Education
No Degree - Liberal Arts And General Studies
Allan Hancock College
Santa Maria, CASkills
- Interpersonal abilities
- Cash handling expertise
- Cleanliness standards
- Sales proficiency
- Reservation Management
- Attention to quality
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Problem Resolution
- Guest service
Awards
Awarded the scholarship from the National Association of University Women
References
PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
Timeline
Tasting Room Attendant
Laetitia Vineyard and Winery
01.2023 - 01.2024
Tap Room Associate/Bartender
Naughty Oak Brewing Company
01.2017 - 01.2019
Tasting Room Manager/Wine Club Manager
Riverbench Vineyard and Winery LLC
01.2010 - 01.2016
Business Development/Sales Representative
Den Mat Holdings LLC
01.2006 - 01.2009
Sr. Teller
Chase Bank
01.2003 - 01.2006
No Degree - Liberal Arts And General Studies
Allan Hancock College
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