Amber Russell
Sand Springs,OK
Summary
Adept at problem-solving and customer relations, I significantly enhanced team performance at Raising Cane's Restaurants by mentoring staff and optimizing task delegation. My expertise in cash handling and analytical thinking, coupled with a track record of resolving escalated customer issues, underscores my ability to contribute effectively to any team.
Overview
2021
2021
years of professional experience
Work History
Pantry Specialist
South Tulsa Community House, A Program Of The South Peoria Neighborhood Connection
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Cash handling, including montering sales and entering data into our daily logs.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Manager
Raising Cane's Restaurants
05.2014 - 10.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Cash handling, including montering sales and entering data into our daily logs.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Tulsa Community College
Tulsa, OKSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Time management
- Cash handling
- Delegating tasks to others
Timeline
Shift Manager
Raising Cane's Restaurants
05.2014 - 10.2020
Pantry Specialist
South Tulsa Community House, A Program Of The South Peoria Neighborhood Connection
Tulsa Community College
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