Amber Shackelford
Shreveport,LA
Summary
Dynamic customer service professional with a proven track record at Petro Travel Center, excelling in building client relationships and enhancing satisfaction. Skilled in problem resolution and product knowledge, I drive sales through effective negotiation and a goal-oriented mindset, consistently achieving results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
CSR, Sales
Petro Travel Center
11.2024 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
Asst Manger
Dollar General
03.2023 - 06.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Asst Manager
AmeriShine Car Wash
09.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Sales Associate
Walmart
09.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Diploma - High School
Bossier High
Bossier City, LA05.2016
Skills
- Strong negotiation skills
- Product knowledge expertise
- Goal-oriented mindset
- Customer relations
- Sales techniques mastery
- Problem resolution
- Microsoft Excel
- Product sales
- Sales expertise
- Customer relationship management (CRM)
- Key holder experience
- Scheduling
- Store maintenance
- Coordination
- Stock management
- Microsoft PowerPoint
- Data entry
- Active listening
- Credit adjustments
- Warehousing functions
Timeline
CSR, Sales
Petro Travel Center
11.2024 - Current
Asst Manger
Dollar General
03.2023 - 06.2024
Sales Associate
Walmart
09.2022 - 07.2023
Asst Manager
AmeriShine Car Wash
09.2021 - 12.2023
Diploma - High School
Bossier High
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