Amber Sharp
Livingston,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Best Western Plus Hotel. Skilled in inventory control and problem-solving, with a knack for fostering teamwork and collaboration. Excelled in multitasking and maintaining professional, courteous interactions, significantly improving guest experience and operational efficiency.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Best Western Plus Hotel
03.2019 - 09.2021
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Front End Food Cashier
Wendys Fast Food
04.2016 - 11.2018
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved customer issues effectively, demonstrating patience and professionalism to ensure satisfaction.
- Worked closely with kitchen staff members like chefs and servers to address any food preparation concerns or special requests from customers.
- Trained new employees on cashier procedures, store policies, and customer service techniques for a seamless integration into the team.
Education
High School Diploma -
Doyle High School
Livingston, LA05.2005
Skills
- Inventory Control
- Problem-Solving
- Excellent Communication
- Professional and Courteous
- Customer service-focused
- Supply Inventory Management
- Multitasking
- Teamwork and Collaboration
Timeline
Housekeeping Room Attendant
Best Western Plus Hotel
03.2019 - 09.2021
Front End Food Cashier
Wendys Fast Food
04.2016 - 11.2018
High School Diploma -
Doyle High School