Amber Shook
Richmond,OH
Summary
Dynamic Kitchen Supervisor with a proven track record at Freshtwist, excelling in inventory control and staff training. Enhanced food safety and sanitation standards while reducing waste through effective management. Cultivated a positive team environment, ensuring compliance with health regulations and delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Kitchen Supervisor
Freshtwist
Steubenville, OH
08.2021 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
Assistant Manager
Burger King
Wintersville, OH
07.2013 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Education
Diploma -
Edison Local Schools
Richmond, OHSkills
- Food safety
- Inventory control
- Operations management
- Staff training
- Team management
- Health code compliance
- Cost control
- Opening and closing procedures
- Critical thinking
- Task delegation
- ServeSafe manager
- Microsoft Excel
- Cash handling
- Customer service
- Deposit preparation
- Payment acceptance
Timeline
Kitchen Supervisor
Freshtwist
08.2021 - Current
Assistant Manager
Burger King
07.2013 - 05.2021
Diploma -
Edison Local Schools