Amber Sizemore
London,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
Bartender/Restaurant Bar Manager
Buffalo Wings and Rings
London, KY
03.2017 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Bookkeeper/Payroll Administrator
Sturgeon Collins CPA
London, KY
02.2024 - 03.2025
- Managed payroll processing for over 30 companies, ensuring accuracy and compliance with regulatory standards.
- Performed account analysis as required by management.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Data Entry Clerk
Exela
London, Kentucky
10.2022 - 05.2023
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
Customer Service Representative
General Dynamics
London, KY
02.2014 - 02.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Bookkeeper/Payroll Administrator
Sturgeon Collins CPA
London, KY
Education
Bachelor of Science - Accounting
University of The Cumberlands
Williamsburg, KY12.2024
Associate of Applied Science - Accounting And Business Management
Somerset Community College
Somerset, KY12.2022
Skills
- Restaurant Management
- Cost Control
- Inventory Management
- Health Codes Compliance
- Data Security
- Maintains Confidentiality
- Error Identification
- Verifying Data Accuracy
- Collecting Information
- Administrative Support Specialist
- Help Desk Support
- Technical Troubleshooting
- Problem-Solving Support
- Payroll administration
- Account reconciliation
- Microsoft Excel
- Payroll processing
- Accounts payable
Timeline
Bookkeeper/Payroll Administrator
Sturgeon Collins CPA
02.2024 - 03.2025
Data Entry Clerk
Exela
10.2022 - 05.2023
Bartender/Restaurant Bar Manager
Buffalo Wings and Rings
03.2017 - Current
Customer Service Representative
General Dynamics
02.2014 - 02.2017
Bachelor of Science - Accounting
University of The Cumberlands
Associate of Applied Science - Accounting And Business Management
Somerset Community College
Bookkeeper/Payroll Administrator
Sturgeon Collins CPA