Amber Slater
Charleston
Summary
Dedicated Office Administrator with extensive experience in administration and management. Improved efficiency of daily tasks and enhanced client satisfaction through effective communication, multi-tasking, and problem-solving skills. Committed to delivering quality service and fostering collaborative environments.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Bar and Restaurant Manager
Swamp Fox Tavern
Charleston
05.2023 - 05.2026
- Managed daily operations of busy tavern and restaurant environment.
- Supervised bar and kitchen staff to ensure smooth service flow.
- Trained new employees on customer service and operational standards.
- Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
- Handled customer complaints and resolved issues promptly and professionally.
- Developed drink menus and coordinated special events for patrons.
- Monitored inventory levels to maintain stock of beverages and supplies.
- Organized promotional activities to attract new customers while retaining existing ones.
- Ensured compliance with all health department regulations.
Optometric Technician / Scribe
Dunbar Eye Associates
12.2016 - 05.2023
- Analyze data from OCT ONH and MAC scans and Visual Field measurements
- Operate specialized medical machines
- Assist doctor with examinations
- Assist with measurement and testing of eye function
- Perform medical ocular procedures as recommended by Optometrist
- Instruct and educate patients regarding necessary ocular care
- Administrative duties related to day-to-day office management
Optician / Optical Manager
Dunbar Eye Associates
Charleston
12.2016 - 05.2023
- Managed inventory of optical products to maintain optimal stock levels.
- Operated optical equipment for measurements and adjustments of frames.
- Collaborated with eye care professionals to verify prescriptions and ensure accuracy.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Calculated measurements for eyewear using optical measuring devices.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Performed follow-up calls to confirm customer satisfaction and address concerns.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Managed daily operations of optical department to ensure smooth workflow.
- Trained new employees on optical equipment and customer interaction techniques.
- Prepared reports on sales trends, budgeting, and operational performance.
Customer Service Representative
CareFirst BlueCross BlueShield
Charleston
01.2013 - 01.2016
- Handled inbound and outbound customer communications to address inquiries and provide support
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed high volume inbound customer inquiries efficiently and professionally.
- Collaborated with team members to align on collective and individual objectives
- Coordinated with billing offices to verify and correct medical coding practices.
- Managed member accounts in CRM systems to maintain accurate and up-to-date records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Vocational Completion Certificate - Health Administration
BEN FRANKLIN CAREER CENTER
Dunbar, WV 08.2009 - 05.2011
Some College (No Degree) - Nursing
West Virginia State University
Dunbar, WVSkills
- Inventory management
- Regulatory compliance
- Record management
- CPO certification
- Communication and Collaboration
- Customer service
- Problem solving
- Attention to detail
- Conflict management
- Scheduling coordination
- Conflict resolution
- Cash handling
- Appointment scheduling
- Team collaboration
- Electronic health records
- Patient scheduling
- Medical billing
- Office administration
- Multi-tasking capabilities
Timeline
Bar and Restaurant Manager
Swamp Fox Tavern
05.2023 - 05.2026
Optometric Technician / Scribe
Dunbar Eye Associates
12.2016 - 05.2023
Optician / Optical Manager
Dunbar Eye Associates
12.2016 - 05.2023
Customer Service Representative
CareFirst BlueCross BlueShield
01.2013 - 01.2016
Vocational Completion Certificate - Health Administration
BEN FRANKLIN CAREER CENTER
08.2009 - 05.2011
Some College (No Degree) - Nursing
West Virginia State University