Amber Smith
Youngstown,NY
Summary
Dynamic cosmetologist with a proven track record at Imaginations Hair and Nails Salon, excelling in client consultations and hair coloring. Recognized for enhancing client satisfaction through exceptional social skills and product knowledge, while training junior stylists to elevate service quality and retention rates. Committed to maintaining high sanitation standards.
Overview
4
4
years of professional experience
Work History
Cosmetologist
Imaginations Hair and Nails Salon
Youngstown, OH
02.2022 - Current
- Provided personalized hair and nail services, ensuring client satisfaction and repeat business.
- Advised clients on product selection, enhancing overall service experience and retention rates.
- Maintained cleanliness and organization of workstations, promoting a safe environment for clients and staff.
- Trained junior stylists in advanced techniques, fostering team skill development and service quality.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
Direct Care Professional
Consumer Support Services
Youngstown, OH
01.2022 - Current
- Assisted individuals with daily living activities, ensuring safety and comfort.
- Provided emotional support and companionship to clients, fostering positive relationships.
- Implemented personalized care plans to meet individual needs and preferences.
- Monitored client behavior and reported changes to healthcare professionals for timely intervention.
- Advocated for clients' rights and needs within the healthcare system for improved outcomes.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
Education
Associate of Arts - Cosmetologist
Atlanta Technical College
Atlanta, GA06.2002
High School Diploma - College Prep
Ursuline High School
Youngstown, OH06.1992
Skills
- Social skills
- Scheduling appointments
- Clear communication
- Hair styling
- Professionalism and ethics
- Sanitation practices
- Client consultations
- Product knowledge
- Hair coloring and highlighting
- Social media promotion
- Client consultation
- Decision-making
- Continuing education
Timeline
Cosmetologist
Imaginations Hair and Nails Salon
02.2022 - Current
Direct Care Professional
Consumer Support Services
01.2022 - Current
Associate of Arts - Cosmetologist
Atlanta Technical College
High School Diploma - College Prep
Ursuline High School