Amber Snow
Nashville,TN
Summary
Accomplished Hospitality operations leader with three years of progressive leadership experience in high-volume, $38M annual operation, earning four promotions through a proven track record of operational excellence. Experienced in leading teams, managing complex event operations, scheduling and labor planning, staff development, vendor relations, POS implementation and financial accountability. Proven ability to execute large scale events, develop and coach high performing teams, streamline operational processes, and maintain exceptional guest experiences in a fast-paced environment. Recognized for strong organizational skills, attention to detail, sound judgment, and the ability to lead effectively through complex operational challenges.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
The Twelve Thirty Club
Nashville, Tennessee
08.2023 - Current
- Executed operations in high-volume, hospitality driven environment ensuring consistent execution
- Coached and developed managers and frontline staff, improving accountability and operational consistency across teams.
- Managed scheduling for events of 15 to 500 guests, ensuring smooth execution and guest satisfaction.
- Oversaw weekly payroll and tip distribution exceeding $100K, maintaining zero error rate.
- Coordinated staffing levels and labor allocation to meet business demands and event requirements.
- Coordinated vendor relationships and operational requirements among departments, facilitating seamless collaboration and service delivery.
- Assisted with POS and system integration projects to facilitate team adaptation to new technologies.
- Contributed to multiple record-breaking business days, including the highest volume organic day and weekend in the history of The Twelve Thirty Club.
Group Fitness Coordinator
Dagostino's Fitness
Nashville, Tennessee
04.2018 - 08.2024
- Organized and led group fitness classes, including providing instruction on proper techniques for each exercise.
- Instructed participants on proper form while performing exercises during classes.
- Trained and mentored fitness instructors on best practices and program delivery.
- Managed member feedback to enhance overall group fitness experiences.
- Promoted health initiatives through community outreach events and workshops.
- Assisted with the development of educational materials related to health promotion topics.
- Helped design special events that focused on specific areas such as nutrition education or weight loss challenges.
Education
Business Administration and Management
Iowa Lakes Community College
Estherville, IASkills
- Executive Leadership
- Coaching and Mentoring
- Employee Relations
- Succession Planning
- High-Volume Hospitality Operations Management
- POS System Implementation
- Service Excellence
- Event Logistics and Scheduling
- Labor Cost Management
- Business Forecasting
- Training and Development
- Guest Experience
- Vendor Relations
- Payroll and Tip Distribution
Timeline
Assistant General Manager
The Twelve Thirty Club
08.2023 - Current
Group Fitness Coordinator
Dagostino's Fitness
04.2018 - 08.2024
Business Administration and Management
Iowa Lakes Community College