Amber Stadlmeir
Cheektowaga
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals, with excellent verbal communication and customer service skills. Dedicated to open, communicative culture where employees feel empowered to contribute to the company's success. Positive, enthusiastic and energetic.
Overview
1
1
Certification
6
6
years of post-secondary education
27
27
years of professional experience
Work History
Licensed Massage Therapist
Self employed
Cheektowaga
08.2013 - Current
- Provided therapeutic massage services to clients addressing specific physical discomforts.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Developed customized treatment plans based on client assessments and individual needs.
- Established trust and rapport with clients to enhance their overall experience. with clients through effective communication and empathy.
- Maintained a clean and organized workspace to ensure client comfort and safety.
- Managed appointment scheduling and client records for efficient service delivery.
- Assessed client needs and developed individualized treatment plans to address the specific health needs of each client.
Provider Information Management Supervisor
Highmark Health
Buffalo
03.2010 - 02.2026
- Supervised team to ensure efficient service delivery and accuracy.
- Developed and implemented training programs for new hires and existing staff.
- Evaluated staff performance and provided constructive feedback for improvement.
- Implemented quality assurance measures to maintain high service standards.
- Coordinated operational processes to improve workflow and resource allocation.
- Identified process improvements that could be made in order to increase productivity.
- Assisted with recruitment, interviewing and onboarding new employees.
- Assisted with projects and responsibilities to foster relationships with internal departments.
- Communicated status of assigned responsibilities to management.
- Created project plans, tracked progress against milestones, and communicated status updates to stakeholders.
- Collaborated with other departments to streamline processes and improve efficiency.
- Reviewed employee timesheets for accuracy prior to submitting payroll information.
- Prepared weekly reports summarizing departmental operations and progress against goals.
- Established key performance indicators for measuring success within the department.
Manager on Duty
Tops Friendly Markets
West Seneca
11.1999 - 04.2010
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment processes.
- Resolved customer inquiries and addressed complaints effectively.
- Resolved customer complaints in a professional manner.
- Interacted with customers regularly to ensure their needs were met.
- Responded to customer questions regarding products, prices and availability.
- Handled employee relations issues such as disciplinary action or terminations.
- Audited cash registers at the end of each shift for accuracy.
- Complied with company policies, objectives and communication goals.
Education
LMT - Massage Therapy
New York Institute of Massage
Williamsville, NY 03.2011 - 03.2013
Bachelor of Science - Communications
SUNY Buffalo State
Buffalo, NY 08.2003 - 12.2007
Skills
- Client assessment
- Treatment planning
- Therapeutic techniques
- Trigger point therapy
- Sports massage
- Swedish massage
- Prenatal massage
- Deep tissue massage
- Quality assurance
- Process improvement
- Performance evaluation
- Customer relationship management
- Administrative procedures
- Schedule development
- Inventory management
- Team leadership
- Staff training
- Time management
- Problem resolution
- Adaptability
- Multitasking capacity
- Teamwork and collaboration
- Active listening
- Effective communication
- Conflict resolution
- Professional ethics
- Expectation setting
- Problem-solving
- Expectation setting
Certification
- NYS License- Massage Therapy
Timeline
Licensed Massage Therapist
Self employed
08.2013 - Current
LMT - Massage Therapy
New York Institute of Massage
03.2011 - 03.2013
Provider Information Management Supervisor
Highmark Health
03.2010 - 02.2026
Bachelor of Science - Communications
SUNY Buffalo State
08.2003 - 12.2007
Manager on Duty
Tops Friendly Markets
11.1999 - 04.2010